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netaffinitymaja
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Otterbot on Fevereiro 22, 2023
Remove option to assign conversation to Any User when moving between inboxes
When a user moves a Conversation to another Inbox, Hubspot is now applying a new default where the convo is assigned to "Any User." It takes a several clicks to scroll down, search, and select "No one" instead. Please make it possible to set "No one Leia mais
Responder Idéia Conversations
8 avaliações positivas
3 Respostas
netaffinitymaja
Colaborador(a)
Maio 19, 2023
Agree 100% When conversation is moved from one conversation inbox to another, we would expect to behave same way as a new conversation - followin...Leia mais
basil on Janeiro 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin Leia mais
Responder Idéia Tickets
360 avaliações positivas
96 Respostas
netaffinitymaja
Colaborador(a)
Outubro 18, 2022
Hi JMChevassus No solution for that yet Im afraid. What we did in the meantime, we set up tickets SLA's, that at least gives us a fair overvi...Leia mais
YiRui_Chua on Novembro 03, 2021
Edit contact right side bar within Conversation Inbox
Hey team, Raising this for a customer here. It would be great if we can hide some of HubSpot's default section in the contact right sidebar within the Conversation Inbox (and possibly in contact records too) Currently, we are not able to hide or Leia mais
Responder Idéia Conversations
122 avaliações positivas
36 Respostas
netaffinitymaja
Colaborador(a)
Agosto 15, 2022
Would love to have an option to customise which fields are displayed from each section
SMGM on Junho 17, 2022
Allow feedback surveys to have exclusion settings
At the moment under 'recipients' on Feedback Surveys there is no way to filter or exclude particular customers or tags. It would be great to have this feature. For context, some tickets don't require a feedback survey, we would like to be able to Leia mais
Responder Idéia Feedback Surveys
7 avaliações positivas
1 Respostas
netaffinitymaja
Colaborador(a)
Agosto 03, 2022
It would be great to have a filter within survey settings to exclude certain contacts from sending the survey based on the criteria for example by l...Leia mais
Brycelbrewer on Março 20, 2020
Knowledge Base Article - Multiple Categories
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t Leia mais
Responder Idéia Knowledge Base
178 avaliações positivas
60 Respostas
netaffinitymaja
Colaborador(a)
Julho 07, 2022
It will b e avery useful feature to have indeed! We also have several systems with specific knowledge articles, but som egeneric ones like set up...Leia mais
sharPTPA on Agosto 11, 2021
Tasks lists - Ability to save default views
I like to see my tasks as "all due in last 30 days" but there is no way to save a view and it always sorts it by oldest to newest. Would love it to: 1)Sort by most recent by default 2)Allow people to save a default taks view (all tasks within x Leia mais
Responder Idéia Tasks
53 avaliações positivas
9 Respostas
netaffinitymaja
Colaborador(a)
Junho 23, 2022
It would be very useful for managing team tasks in the queues - at the moment when I change the filter to add other assignees to the tasks queue, it...Leia mais
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