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netaffinitymaja
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Membre depuis ‎mai 5, 2020
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  • Solutions
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  • Réponses
    5
  • Mentions J'aime ajoutées
    34
  • Mentions J'aime obtenues
    37
  • Idées
    5

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techguardnathan le Mai 06, 2019
Use Microsoft Teams for Calls
Since Microsoft is going away from Skype and integrating that functionality into Teams, it would be great to have the calling feature integrated with Teams.
Répondre Idée Calling
260 Mentions J'aime
117 Réponses
netaffinitymaja
Contributeur
Septembre 16, 2024
I sther eany further progress and timeline for delivering Microsoft Teams calls integration? I sit still on the roadmap for 2024?
MHanrahan le Mai 24, 2024
delay a time to send/reply to a ticket within Inbox
When replying to a ticket in the Inbox, to have the option to schedule when the reply will be sent (same option like when creating an email within the contact and ability to schedule when that email is going to be sent)
Répondre Idée Tickets
11 Mentions J'aime
6 Réponses
netaffinitymaja
Contributeur
Mai 24, 2024
It will be very helpful feature to have, enhancing the team productivity. As our tickets SLA times are based on official office oepning hours, and th...Lire la suite
Otterbot le Février 22, 2023
Remove option to assign conversation to Any User when moving between inboxes
When a user moves a Conversation to another Inbox, Hubspot is now applying a new default where the convo is assigned to "Any User." It takes a several clicks to scroll down, search, and select "No one" instead. Please make it possible to set "No one Lire la suite
Répondre Idée Conversations
10 Mentions J'aime
3 Réponses
netaffinitymaja
Contributeur
Mai 19, 2023
Agree 100% When conversation is moved from one conversation inbox to another, we would expect to behave same way as a new conversation - followin...Lire la suite
basil le Janvier 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin Lire la suite
Répondre Idée Tickets
386 Mentions J'aime
101 Réponses
netaffinitymaja
Contributeur
Octobre 18, 2022
Hi JMChevassus No solution for that yet Im afraid. What we did in the meantime, we set up tickets SLA's, that at least gives us a fair overvi...Lire la suite
YiRui_Chua le Novembre 03, 2021
Edit contact right side bar within Conversation Inbox
Hey team, Raising this for a customer here. It would be great if we can hide some of HubSpot's default section in the contact right sidebar within the Conversation Inbox (and possibly in contact records too) Currently, we are not able to hide or Lire la suite
Répondre Idée Conversations
199 Mentions J'aime
50 Réponses
netaffinitymaja
Contributeur
Août 15, 2022
Would love to have an option to customise which fields are displayed from each section
SMGM le Juin 17, 2022
Allow feedback surveys to have exclusion settings
At the moment under 'recipients' on Feedback Surveys there is no way to filter or exclude particular customers or tags. It would be great to have this feature. For context, some tickets don't require a feedback survey, we would like to be able to Lire la suite
Répondre Idée Feedback Surveys
9 Mentions J'aime
1 Réponse
netaffinitymaja
Contributeur
Août 03, 2022
It would be great to have a filter within survey settings to exclude certain contacts from sending the survey based on the criteria for example by l...Lire la suite
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