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netaffinitymaja
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Miembro desde ‎may 5, 2020
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  • Respuestas
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  • Me gusta otorgados
    29
  • Me gusta recibidos
    35
  • Ideas
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Otterbot en Febrero 22, 2023
When a user moves a Conversation to another Inbox, Hubspot is now applying a new default where the convo is assigned to "Any User." It takes a several clicks to scroll down, search, and select "No one" instead. Please make it possible to set "No one Leer más
8 Me gusta
3 Respuestas
Colaborador
May 19, 2023
Agree 100% When conversation is moved from one conversation inbox to another, we would expect to behave same way as a new conversation - followin...Leer más
basil en Enero 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin Leer más
360 Me gusta
96 Respuestas
Colaborador
Octubre 18, 2022
Hi JMChevassus No solution for that yet Im afraid. What we did in the meantime, we set up tickets SLA's, that at least gives us a fair overvi...Leer más
YiRui_Chua en Noviembre 03, 2021
Hey team, Raising this for a customer here. It would be great if we can hide some of HubSpot's default section in the contact right sidebar within the Conversation Inbox (and possibly in contact records too) Currently, we are not able to hide or Leer más
122 Me gusta
36 Respuestas
Colaborador
Agosto 15, 2022
Would love to have an option to customise which fields are displayed from each section
SMGM en Junio 17, 2022
At the moment under 'recipients' on Feedback Surveys there is no way to filter or exclude particular customers or tags. It would be great to have this feature. For context, some tickets don't require a feedback survey, we would like to be able to Leer más
7 Me gusta
1 Respuestas
Colaborador
Agosto 03, 2022
It would be great to have a filter within survey settings to exclude certain contacts from sending the survey based on the criteria for example by l...Leer más
Brycelbrewer en Marzo 20, 2020
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t Leer más
178 Me gusta
60 Respuestas
Colaborador
Julio 07, 2022
It will b e avery useful feature to have indeed! We also have several systems with specific knowledge articles, but som egeneric ones like set up...Leer más
sharPTPA en Agosto 11, 2021
I like to see my tasks as "all due in last 30 days" but there is no way to save a view and it always sorts it by oldest to newest. Would love it to: 1)Sort by most recent by default 2)Allow people to save a default taks view (all tasks within x Leer más
53 Me gusta
9 Respuestas
Colaborador
Junio 23, 2022
It would be very useful for managing team tasks in the queues - at the moment when I change the filter to add other assignees to the tasks queue, it...Leer más
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