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netaffinitymaja
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Member since ‎May 5, 2020
  • solutions
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  • Replies
    5
  • Upvotes Given
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  • Upvotes Received
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  • Ideas
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Maja Kowalska

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Activity

Otterbot on February 22, 2023
When a user moves a Conversation to another Inbox, Hubspot is now applying a new default where the convo is assigned to "Any User." It takes a several clicks to scroll down, search, and select "No one" instead. Please make it possible to set "No one read more
10 upvotes
3 Replies
Contributor
May 19, 2023
Agree 100% When conversation is moved from one conversation inbox to another, we would expect to behave same way as a new conversation - followin...read more
basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
364 upvotes
99 Replies
Contributor
October 18, 2022
Hi JMChevassus No solution for that yet Im afraid. What we did in the meantime, we set up tickets SLA's, that at least gives us a fair overvi...read more
YiRui_Chua on November 03, 2021
Hey team, Raising this for a customer here. It would be great if we can hide some of HubSpot's default section in the contact right sidebar within the Conversation Inbox (and possibly in contact records too) Currently, we are not able to hide or read more
130 upvotes
38 Replies
Contributor
August 15, 2022
Would love to have an option to customise which fields are displayed from each section
SMGM on June 17, 2022
At the moment under 'recipients' on Feedback Surveys there is no way to filter or exclude particular customers or tags. It would be great to have this feature. For context, some tickets don't require a feedback survey, we would like to be able to read more
7 upvotes
1 Reply
Contributor
August 03, 2022
It would be great to have a filter within survey settings to exclude certain contacts from sending the survey based on the criteria for example by l...read more
Brycelbrewer on March 20, 2020
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
179 upvotes
60 Replies
Contributor
July 07, 2022
It will b e avery useful feature to have indeed! We also have several systems with specific knowledge articles, but som egeneric ones like set up...read more
sharPTPA on August 11, 2021
I like to see my tasks as "all due in last 30 days" but there is no way to save a view and it always sorts it by oldest to newest. Would love it to: 1)Sort by most recent by default 2)Allow people to save a default taks view (all tasks within x read more
53 upvotes
9 Replies
Contributor
June 23, 2022
It would be very useful for managing team tasks in the queues - at the moment when I change the filter to add other assignees to the tasks queue, it...read more
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