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netaffinitymaja
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Member since ‎May 5, 2020
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  • Upvotes Given
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Maja Epps

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netaffinitymaja on June 03, 2021
Would it be possible to have KB articles displaying with categories via the insert section of an inbox conversation? We have several systems and KB artilces catehgories are set up per system, many topics are shared between systems, but hav read more
3 upvotes
1 Reply
Contributor
May 19, 2022
Hi, Is there any update on this subject? Thanks Maja
lcottingham on February 01, 2019
If a customer starts a live chat, enters their email at the prompt but leaves the site before an agent is connected to respond to their enquiry, it would be good if the live chat would understand when a user has left the site, and should, therefore, read more
49 upvotes
13 Replies
Contributor
April 15, 2022
At times all of our team members are offline and can't take the chats or chats are submitted during out of hours. We have chat ours set up and messag...read more
netaffinitymaja on February 08, 2022
We would like to have an option to customize CES survey to be able to change the scoring scale from 7 to just 3 options - to make it simpler & cearer for the submitter
4 upvotes
4 Replies
Contributor
April 13, 2022
I can see HubSpot own survey has been amened, would it be possible to use that customisation in our own CES survey please? https://prnt.sc/wSi96iv...read more
netaffinitymaja on February 08, 2022
We would like to have an option to customize CES survey to be able to change the scoring scale from 7 to just 3 options - to make it simpler & cearer for the submitter
4 upvotes
4 Replies
Contributor
April 13, 2022
I can see HubSpot own survey has been amened, would it be possible to use that customisation in our own CES survey please? https://prnt.sc/wSi96iv...read more
mustardjuggler on October 23, 2020
Hi, the Service Hub may be a usuable tool for small companies with consumer end-customers who ask an occasional question that requires support, without any service level agreement. However, for those companies (such as us) delivering services to la read more
9 upvotes
9 Replies
HubSpot Product Team
March 23, 2022
Hi Maja, Our SLA feature is now live and no longer in beta. We have reporting available for SLAs which is mentioned at the bottom of this artic...read more
RebeccaAM on October 19, 2021
It would be awesome if we could assign a specific conversations inbox to a specific company so that any time we send an email on a job/ticket associated with that company, their email is the default "from" email. We correspond through many different read more
16 upvotes
3 Replies
Contributor
March 11, 2022
It would be great to be able to updat ecompay section of the conversation within conversation itself without the need to going to the contact and ass...read more
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