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netaffinitymaja
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Member since ‎May 5, 2020
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    5
  • Upvotes Given
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  • Upvotes Received
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Maja Kowalska

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Activity

basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
265 upvotes
72 Replies
netaffinitymaja
Contributor
October 18, 2022
Hi JMChevassus No solution for that yet Im afraid. What we did in the meantime, we set up tickets SLA's, that at least gives us a fair overvi...read more
YiRui_Chua on November 03, 2021
Edit contact right side bar within Conversation Inbox
Hey team, Raising this for a customer here. It would be great if we can hide some of HubSpot's default section in the contact right sidebar within the Conversation Inbox (and possibly in contact records too) Currently, we are not able to hide or read more
Reply Idea Conversations
38 upvotes
13 Replies
netaffinitymaja
Contributor
August 15, 2022
Would love to have an option to customise which fields are displayed from each section
SMGM on June 17, 2022
Allow feedback surveys to have exclusion settings
At the moment under 'recipients' on Feedback Surveys there is no way to filter or exclude particular customers or tags. It would be great to have this feature. For context, some tickets don't require a feedback survey, we would like to be able to read more
Reply Idea Feedback Surveys
4 upvotes
1 Reply
netaffinitymaja
Contributor
August 03, 2022
It would be great to have a filter within survey settings to exclude certain contacts from sending the survey based on the criteria for example by l...read more
Brycelbrewer on March 20, 2020
Knowledge Base Article - Multiple Categories
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
Reply Idea Knowledge Base
140 upvotes
47 Replies
netaffinitymaja
Contributor
July 07, 2022
It will b e avery useful feature to have indeed! We also have several systems with specific knowledge articles, but som egeneric ones like set up...read more
sharPTPA on August 11, 2021
Tasks lists - Ability to save default views
I like to see my tasks as "all due in last 30 days" but there is no way to save a view and it always sorts it by oldest to newest. Would love it to: 1)Sort by most recent by default 2)Allow people to save a default taks view (all tasks within x read more
Reply Idea Tasks
50 upvotes
7 Replies
netaffinitymaja
Contributor
June 23, 2022
It would be very useful for managing team tasks in the queues - at the moment when I change the filter to add other assignees to the tasks queue, it...read more
danslb on March 04, 2020
Ability to exclude recipients form CES Survey
There is currently no way to exclude specific contacts from the getting a CES. This functionality should be added. We have some customers that have specifically requested not to get the survey anymore, and there is no way to do this if we open a read more
Reply Idea Feedback Surveys
43 upvotes
11 Replies
netaffinitymaja
Contributor
June 07, 2022
It would be ideal to have an option to filter out contacts based on their contact's criteria, so we could exclude sbscribers, other etc from receivin...read more
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