nthatcher-airbr

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solutions
1
Replies
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Upvotes Given
63
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Nicolas Thatcher

Recently moved into a Revenue Operations role at Airbrake with a focus on building more integrations within Hubspot and creating automations across Sales, Marketing and Service. Old Bio: CSM, Upsells, Customer Health Scores, and automation. My primary focus right now is creating a seamless experience for our customers by giving them a personal touch and allowing them to reach out to our Support and CSM team through various channels.

Activity

KNewmanRyan on November 29, 2021

Change email address or HubSpot account associated to Community Profile

Just raising this idea on behalf of a customer. The customer will be leaving their current role soon and will no longer have access to their current HubSpot account. They were looking to change the email address or HubSpot account related to th read more

Reply Idea Account Settings

7 upvotes

12 Replies

nthatcher-airbr

Contributor

October 05, 2022

@jennysowyrda I am trying to update my email address on my Hubspot account and cannot find how to do this in my settings page. What I've done so fa...read more

Solved

nthatcher-airbr on August 10, 2022

What Original Source value to use for In-App team member invite?

Hello community, I am looking for recommendations on classifying a contact who has been invited to our app by an existing team member from within the app. The property in questions is 'Original Source' and the options are: Organic Search Pai read more

Reply Discussion Enterprise Professional

1 upvote

3 Replies

Solved

nthatcher-airbr on August 04, 2022

Lifecycle Stages for Free Trial PLG

Hey, RevOps community! 👋 What lifecycle stages do you use if you are using a Free Trial Conversion playlist? Our company offers both a Free Trial and a Free account option after the free trial is complete (30 days) and I am trying to figure ou read more

Reply Discussion RevOps

5 upvotes

5 Replies

Herschel on December 10, 2019

Allow Specific Feedback on Knowledge Base Articles

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee read more

Reply Idea Feedback Surveys Knowledge Base

268 upvotes

92 Replies

nthatcher-airbr

Contributor

August 02, 2022

@AStaffordFMN How can you tell what KB article the customer is giving feedback for? Do the analytics/performance insights track the source of the f...read more

Courtney_Clark on December 01, 2021

Add "Contains Exactly" as a Filter to Workflows

In contacts you're currently able to filter by the "contains exactly" function. However, it doesn't have that filter in workflows or lists. When people fill out forms, sometimes in the first name property they put their name and their spouses. E read more

Reply Idea Workflows

1 upvote

1 Reply

nthatcher-airbr

Contributor

July 22, 2022

I would also like to see the 'Contains Exactly' options in the If/Then option within workflows

csymphony on September 15, 2021

Add "Contains Exactly" Workflow Logic Filter

I'm trying to build a workflow that uses the filter logic contains exactly, but that filter is only available in contact search. Workflow (and workaround contact list) filters are limited to contains or is equal to . Details: I want to ass read more

Reply Idea Lists Workflows

12 upvotes

12 Replies

nthatcher-airbr

Contributor

July 22, 2022

I have a similar issue, whereby I want to extrapolate an exact match from a string of values. For example, we have multiple values that contain 'noti...read more

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