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justinsmith
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Membro desde ‎abr 24, 2020
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Justin Smith

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purdeyh on Maio 01, 2019
chat transcript added to contact
Does anybody know if there is a way to connect a chat transcript to a contact when you receive their email address? the chat doesn't show up in the contacts activity/tasks/email/notes/calls overview. It would be really helpful to have this.
Responder Discussão Conversations
1 avaliações positivas
3 Respostas
justinsmith
Participante
Agosto 15, 2023
This would be Amazing, so much important info is locked away in conversations under chat. This is a goldmine of user experience and customer support...Leia mais
Champion on Junho 29, 2021
New to the Inbound Study Group? Introduce yourself here ‌⬇️‌
One of the best ways to learn inbound is by implementing strategies and sharing ideas with other professionals, just like you. That’s why we’re so excited to create this community of inbound professionals to learn and grow better together! To get Leia mais
Responder Discussão
205 avaliações positivas
3098 Respostas
justinsmith
Participante
Novembro 29, 2021
Hello I am Justin serving as Director of Customer Success in the Energy industry
iamestyk on Junho 28, 2018
how to utilize "top engaged contacts" from a marketing email
There is a great new dashboard in the marketing performance tab within each email that has been sent through HubSpots marketing portal. it shows how many times each contact has opened/clicked an email. unfortunatley at the moment there is no act Leia mais
Responder Idéia Marketing Emails
207 avaliações positivas
77 Respostas
justinsmith
Participante
Janeiro 27, 2021
Pretty frustrating that you cant export "Top Engaged Contacts" into a csv file. Seems like a very basic function. Please reconsider adding this to...Leia mais
SMS1 on Junho 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t Leia mais
Responder Idéia Conversations Feedback Surveys
249 avaliações positivas
110 Respostas
justinsmith
Participante
Janeiro 25, 2021
I agree this is a must-have for us as well. This is critical to helping us gauge how satisfied our users are with their support expereince.
mgombe on Agosto 20, 2018
Export conversations
It would be benefitial to be able to export conversations to analysis efectivity and contact of my company with the clients.
Responder Idéia Conversations
176 avaliações positivas
32 Respostas
justinsmith
Participante
Novembro 17, 2020
Being able to export the chats with the data is an essential feature.
SMS1 on Junho 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t Leia mais
Responder Idéia Conversations Feedback Surveys
249 avaliações positivas
110 Respostas
justinsmith
Participante
Janeiro 25, 2021
I agree this is a must-have for us as well. This is critical to helping us gauge how satisfied our users are with their support expereince.
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