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justinsmith
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Member since ‎Apr 24, 2020
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Justin Smith

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justinsmith
Participant
August 15, 2023
Reply to chat transcript added to contact
This would be Amazing, so much important info is locked away in conversations under chat. This is a goldmine of user experience and customer support...read more
justinsmith
Participant
November 29, 2021
Reply to New to the Inbound Study Group? Introduce yourself here ‌⬇️‌
Hello I am Justin serving as Director of Customer Success in the Energy industry
justinsmith
Participant
January 27, 2021
Reply to how to utilize "top engaged contacts" from a marketing email
Pretty frustrating that you cant export "Top Engaged Contacts" into a csv file. Seems like a very basic function. Please reconsider adding this to...read more
justinsmith
Participant
January 25, 2021
Reply to Post Chat Survey
I agree this is a must-have for us as well. This is critical to helping us gauge how satisfied our users are with their support expereince.
justinsmith
Participant
November 17, 2020
Reply to Export conversations
Being able to export the chats with the data is an essential feature.
justinsmith
Participant
August 28, 2020
Reply to Post Chat Survey
Agreed! please add a survey option to the chat. This would help us a ton.
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