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rraven
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Member since ‎Apr 24, 2020
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  • solutions
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  • Replies
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  • Upvotes Given
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  • Upvotes Received
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  • Ideas
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Activity

rraven
Participant
June 15, 2023
Reply to Ability to Display Total Dollar Discount In Reporting
This makes a big difference in whether or not we can continue to use Quotes and Invoices for HS. Without this reporting, our time with that feature w...read more
rraven
Participant
April 10, 2023
Reply to Don't count weekends in weekday only requests
This is critical. Business days and hours should be included in any sort of reporting and automation in the system as standard.
rraven
Participant
February 13, 2023
Reply to Restrict ticket ownership by pipeline to a team or users
This is vital for larger teams. Any workflows that can be used for this become unsustainable after a certain size, and since you view tickets by pipe...read more
rraven
Participant
October 13, 2022
Reply to Automatically remove Paid Licenses from Removed or Deactivated Users + Mass Deactivate
Yes. Yes. Yes. Deactivated should include at minimum the OPTION to immediately remove paid seat. It then being locked is just beyond frustrating. I k...read more
rraven on September 01, 2022
Allow for resync of HubSpot Insights
I think it is important for Insights to be allowed to be overwritten when absolutely necessary, but we're in a state now where I actually want to repull in Insights data that may have been lost with imports. From what Support says, this is curre read more
Reply Idea Properties
3 upvotes
0 Reply
rraven on August 04, 2022
Link Activities and Bounces to Tickets
Bounced emails are often a pain point for Marketing/Sales, but in Support it can be the difference between losing a client or not. Despite this, there is no easy way for tickets to have any sort of action if a support email bounces. Automations are read more
Reply Idea Activity Feed Tickets Workflows
5 upvotes
0 Reply
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