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jasonm
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Member since ‎Apr 23, 2020
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Jason Morgan

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jasonm
Member
September 14, 2023
Reply to Knowledge Base Article - Multiple Categories
@AjayPatel24 - Since we started using ServiceHub around 2020, I've seen very little attention or new features added... and definitely nothing that ...read more
jasonm
Member
July 19, 2023
Reply to Knowledge Base Article - Multiple Categories
Been waiting for years, along with some other requests. I’m not confident it’s going to happen anytime soon.
jasonm
Member
October 06, 2020
Reply to Knowledge Base Article - Multiple Categories
Really wish this issue would be addressed!
jasonm
Member
August 17, 2020
Reply to Knowledge Base Article - Multiple Categories
We've been waiting on this too.
jasonm
Member
May 30, 2020
Reply to Bulk Ticket Merge
Nicely stated. What service desk doesn't have multiple tickets related to the same customer/same issue? A bulk merge is sorely needed. Thanks.
jasonm on May 30, 2020
Sending CES survey as part of the Ticket Closed email
In Freshdesk, the "ticket closed" email template allows the user to choose to rate their experience all in the same email. I've found that in HS, it must be a separate email sent out at an interval we choose. This seems to bombard the user with emai read more
Reply Idea Survey Setup
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