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friendanbeer
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Member since ‎Apr 22, 2020
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Brendan Freer

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basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
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Member
October 28, 2020
This would be great to have. We don't operate support at certain times of day or on weekends, so the inability to filter out these times wildly skews...read more
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