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tom569039875678
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Member since ‎Apr 21, 2020
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  • Upvotes Given
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Tom Desson

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Activity

DerrickCameron on June 22, 2020
Add team signature when sending from shared email outside of Conversations
At present, if you reply by email to a Ticket from the Ticket page, using the Shared Team Email address, HubSpot does not add the Team Signature. However, it does add the Team Signature if you respond to a Ticket from within the Conversation I read more
Reply Idea Connected Email
154 upvotes
73 Replies
tom569039875678
Participant
May 31, 2023
Agreed! There's no explanation/warning about this limitation when configuring the signature, I thought it was broken or I'd done something wrong. Fru...read more
ATomlins on January 06, 2022
Delete ticket action in workflow
Ability to delete tickets in an automate workflow dependent on ticket name/age/pipeline stage etc. Thanks, Alex
Reply Idea Tickets
68 upvotes
12 Replies
tom569039875678
Participant
April 03, 2023
We also need this. The law requires data to be deleted when no longer needed. The ability to auto-delete old tickets would be hugely useful.
tom569039875678 on November 01, 2021
When automatic replies auto-spammed, subsequent emails from the contact remain spammed
Hubspot has a feature that allows automatic email replies (e.g. out of office) to be auto-spammed. The aim is to declutter inboxes, which is sensible. However, this is flawed: after a conversation is spammed, if a contact later responds (e.g. af read more
Reply Idea Conversations
3 upvotes
0 Reply
SMaanju on August 09, 2021
Granular User Permissions for contact and companies
If a contact or is visible to multiple teams or assigned to multiple users, everyone can see the emails exchanged with the contact. Some emails have sensitive information which should not be visible to the other team. On the other hand i can't restr read more
Reply Idea Users & Teams & Permissions
11 upvotes
3 Replies
tom569039875678
Participant
October 28, 2021
This issue is caused by the fact that all inboxes and conversations are visible to all users. Inboxes have an 'access' restriction feature, but this ...read more
basil on January 03, 2019
Revision History for Knowledge Base Articles
Blog posts have an awesome revision history view. The blog editor has additional tools such as revision history However, knowledge base articles lack this feature. This would be very valuable to have a version controlled knowledge bas read more
Reply Idea Knowledge Base
135 upvotes
29 Replies
tom569039875678
Participant
April 27, 2021
The lack of revision history is a disaster. Combined with the glitchy table and formatting tools, one small mistake and the article is totally trashe...read more
tom569039875678 on February 06, 2021
User permissions are flawed when a user is a member of multiple teams / allow teams to own objects
Background: Objects are owned by/assigned to users. Permissions are set at the user level and restrict access to objects (contacts, deals, tickets). Available permissions: Everything Team only (user can see all objects it owns AND object read more
Reply Idea Users & Teams & Permissions
4 upvotes
0 Reply
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