I strongly support the need for this and am surprised that the filters are so limited currently. We have a 72 hour SLA for tickets, so the current pa...read more
We are using the ticketing system too and the ticket status for bounced emiails even changes as if the email was successfully sent. I'm looking for ...read more
I agree-- This is a standard feature in a support/ ticketing system and it is unfortuante that it only available if you create a ticket. We get ...read more