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MattiRuuska
Mitglied | Diamond Partner
Mitglied seit ‎Apr 7, 2020
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Matti Ruuska

Feels like marketing - https://pitkospuu.fi/

Aktivität

MattiRuuska on November 16, 2021
From automation of ticketing in the customer service view - when set to "A customer replies to an email", all tickets related to the contact will be transferred back in the ticket view. Customer service has to close and transfer multiple tickets Beitrag ansehen
MattiRuuska on November 12, 2021
In the ticket overview, the time of " Open for .. " is displayed for an individual ticket. Currently, it shows the time from the first message in that thread . In order to facilitate a number of complex customer service situations in order Beitrag ansehen
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CSchulte5 on März 10, 2021
Currently, when a ticket is created it automatically associates the ticket itself with the company and contact related to the ticket. However, there is a bit of a missing link when it comes to the contacts activity records being associated with Beitrag ansehen
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Mitglied | Diamond Partner
Mai 31, 2021
In customer service, frictionlessness is everything in everything. Now our customer service has to make unnecessary clicks between tickets, contacts ...Beitrag ansehen
nathanparis on Mai 29, 2019
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f Beitrag ansehen
Mitglied | Diamond Partner
Mai 26, 2021
+1 for notes to Workflows!
IanH on März 05, 2021
I cannot see a way that I can create a standardised classification for attachments that are uploaded to a deal? Ideally I would like a deal to automatically move status if it has a certain type of attachment made to the deal record. At the m Beitrag ansehen
3 Likes
1 Antwort
Mitglied | Diamond Partner
Mai 26, 2021
+1 for this idea. It is not possible to attach attachments to the offer, for example for pricing. I would like a change to this so that you get the...Beitrag ansehen
briley on Juni 06, 2019
I'd love to see different alert tones available for forms, revisits, chats, etc., and perhaps something more intense for incoming chats as they can be easy to miss even with all alert types set to on. As I'm often multitasking, the only thing that Beitrag ansehen
Mitglied | Diamond Partner
Mai 26, 2021
+1 fot this!!
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