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Member since ‎Apr 7, 2020
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Matti Ruuska

Feels like marketing -


MattiRuuska on November 16, 2021
From automation of ticketing in the customer service view - when set to "A customer replies to an email", all tickets related to the contact will be transferred back in the ticket view. Customer service has to close and transfer multiple tickets read more
MattiRuuska on November 12, 2021
In the ticket overview, the time of " Open for .. " is displayed for an individual ticket. Currently, it shows the time from the first message in that thread . In order to facilitate a number of complex customer service situations in order read more
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CSchulte5 on March 10, 2021
Currently, when a ticket is created it automatically associates the ticket itself with the company and contact related to the ticket. However, there is a bit of a missing link when it comes to the contacts activity records being associated with read more
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Member | Diamond Partner
May 30, 2021 23:46
In customer service, frictionlessness is everything in everything. Now our customer service has to make unnecessary clicks between tickets, contacts more
nathanparis on May 29, 2019
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f read more
May 09, 2022 04:54
Automating note creation on Hubspot can solve a lot of usecases. Not sure of how complex it is going to be but this seems essential and would love more
IanH on March 05, 2021
I cannot see a way that I can create a standardised classification for attachments that are uploaded to a deal? Ideally I would like a deal to automatically move status if it has a certain type of attachment made to the deal record. At the m read more
1 upvote
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Member | Diamond Partner
May 26, 2021 04:24
+1 for this idea. It is not possible to attach attachments to the offer, for example for pricing. I would like a change to this so that you get more
briley on June 06, 2019
I'd love to see different alert tones available for forms, revisits, chats, etc., and perhaps something more intense for incoming chats as they can be easy to miss even with all alert types set to on. As I'm often multitasking, the only thing that read more
April 19, 2022 06:32
Would like to be updated on this as well, this is a feature our team really misses.
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