Profile

MattiRuuska
Member | Diamond Partner
Member | Diamond Partner
Member since ‎Apr 7, 2020
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    18
  • Upvotes Received
    0
  • Ideas
    3

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Matti Ruuska

Feels like marketing - https://pitkospuu.fi/

Activity

MattiRuuska on November 16, 2021
Disadvantages and flaws of ticket automation: Could you only open the most recent conversation?
From automation of ticketing in the customer service view - when set to "A customer replies to an email", all tickets related to the contact will be transferred back in the ticket view. Customer service has to close and transfer multiple tickets read more
Reply Idea Conversations Tickets
0 upvote
0 Reply
MattiRuuska on November 12, 2021
Ticket overview showing single ticket "Open for ..." should be "Latest connection.."
In the ticket overview, the time of " Open for .. " is displayed for an individual ticket. Currently, it shows the time from the first message in that thread . In order to facilitate a number of complex customer service situations in order read more
Reply Idea Tickets
0 upvote
0 Reply
CSchulte5 on March 10, 2021
Associate Contact Activity with Tickets
Currently, when a ticket is created it automatically associates the ticket itself with the company and contact related to the ticket. However, there is a bit of a missing link when it comes to the contacts activity records being associated with read more
Reply Idea Tickets
25 upvotes
3 Replies
MattiRuuska
Member | Diamond Partner
May 31, 2021
In customer service, frictionlessness is everything in everything. Now our customer service has to make unnecessary clicks between tickets, contacts ...read more
nathanparis on May 29, 2019
Workflow - Ability to Create Notes
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f read more
Reply Idea Contacts & Companies Workflows
345 upvotes
107 Replies
MattiRuuska
Member | Diamond Partner
May 26, 2021
+1 for notes to Workflows!
IanH on March 05, 2021
Attachments on deals
I cannot see a way that I can create a standardised classification for attachments that are uploaded to a deal? Ideally I would like a deal to automatically move status if it has a certain type of attachment made to the deal record. At the m read more
Reply Idea Deals
3 upvotes
1 Reply
MattiRuuska
Member | Diamond Partner
May 26, 2021
+1 for this idea. It is not possible to attach attachments to the offer, for example for pricing. I would like a change to this so that you get the...read more
briley on June 06, 2019
Select different tones for sound notifications or change pop-ups based on what the notification is
I'd love to see different alert tones available for forms, revisits, chats, etc., and perhaps something more intense for incoming chats as they can be easy to miss even with all alert types set to on. As I'm often multitasking, the only thing that read more
Reply Idea Account Settings Conversations
73 upvotes
42 Replies
MattiRuuska
Member | Diamond Partner
May 26, 2021
+1 fot this!!
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.