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BHopkins
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Member since ‎Apr 2, 2020
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Brandon Hopkins

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Brandonbaker on September 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
Reply Idea Conversations Tickets
265 upvotes
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BHopkins
Member
May 17, 2021
Same issue, but with calendar scheduling. Me and my colleague work different hours. I'm done at 3 p.m. he's done at 6 p.m. If a customer books a call...read more
BHopkins on August 21, 2020
Ticket Report - Customer Requests Per Month/Day
I would like to be able to see which customers or email addresses are creating the most tickets for our support team. A report could be created showing which email and/or associated customer account was creating the most tickets or support email read more
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