EmilyFriedrichs

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Emily Friedrichs

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Brandonbaker en Septiembre 17, 2018

Multiple Knowledge Bases

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) Leer más

Responder Idea Knowledge Base

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EmilyFriedrichs

Participante | Partner

Junio 29, 2022

We would love to see this! Settings are a bit tricky in terms of keeping articles private or not, so an easier way to divide a KB would be by public-...Leer más

ThatChristinaG en Agosto 27, 2021

Customer Advocacy Guidelines

HubFans, the new HubSpot Advocacy program is here! This program is for you if you want to: Get access to exclusive events and educational content Connect with other advanced users of HubSpot Build your brand and reputation as Leer más

Responder Blog Announcement

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EmilyFriedrichs

Participante | Partner

Agosto 27, 2021

Interesting, how does one join?

Eugenia en Enero 23, 2021

Coming Soon To the Community: New Ranks, Updated Badges, and Relaunched Advocacy program

Hi Community! My name is Eugenia and I manage Customer Advocacy at HubSpot. Over the past several months I have been working closely with our Community team to bring exciting new features and programs to the Community that I’m thrilled t Leer más

Responder Blog Announcement

9 Me gusta

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EmilyFriedrichs

Participante | Partner

Agosto 27, 2021

Hi Eugenia, Do you have the new rank information, how to reach each one, and how to contribute blog posts?

JoeMayall en Febrero 04, 2021

A new tasks app for marketers

A new public beta. We're launching a brand new tasks app for marketing teams, built right on top of the sales tasks standards meaning feature parity, UX consistency and overall just good old fashioned alignment. Marketing teams are juggl Leer más

Responder Idea Campaign

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8 Respuestas

EmilyFriedrichs

Participante | Partner

Marzo 08, 2021

We literally adopted Asana last week. Oh well

parryp en Abril 04, 2019

"Internal Company Record" Token

Currently, there is a token - Internal Contact Record - that can be used for emails that are saved for automation . It is a hidden Hubspot Contact Property that generates a link to a specific contact record. It is used in an email for quick a Leer más

Responder Idea Marketing Emails

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EmilyFriedrichs

Participante | Partner

Diciembre 15, 2020

There's an easy hack for this! Also you need to do is include the link/url to your Hubspot instance (ie copy the link to any deal or company) and pas...Leer más

MitchClarke en Noviembre 12, 2019

Ticket Workflow enrolment triggers based on hourly time periods

I want to create notifications to our team (which get pulled into a slack channel) when support tickets go unresponded to for an hour, two hours, etc. However, there is no way to trigger a workflow based on, for eg, "Last customer reply date", or "L Leer más

Responder Idea Tickets

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EmilyFriedrichs

Participante | Partner

Noviembre 16, 2020

We'd love to use this to send Out of Office replies and similarly found that not having an "hours" option made this significantly harder.

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