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JustinTAnderso1
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Member since ‎Mar 31, 2020
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Activity

KarolinaOlczak on March 21, 2019
Hello 🙂 I use a lot of average options for statistics, but in our case, they are largely skewed due to accidental situations. It would be great to be able to choose the median time to reply, the median time to close etc instead of ave read more
155 upvotes
39 Replies
Participant
September 30, 2020
Yes. We work exclusively in ecommerce and when looking at stats like First Order Value, Days Between 1st and 2nd Order, Lifetime Order Value, seeing ...read more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
467 upvotes
221 Replies
Participant
September 22, 2020
We run a SAAS business using Service Hub, so allowing clients to log in and see their ticket status would be a great advantage for their customer exp...read more
Margstar on November 04, 2019
It would be helpful to have additional CTA options to unenroll contacts from sequences beyond the standard "booked meeting" or "replied to email." For instance, we run a lot of webinars and use Sequences to promote them to our contacts. In this case read more
85 upvotes
21 Replies
Participant
September 02, 2020
Seconded. We work exclusively in ecommerce so most commonly a sales rep might need to manually check if the customer just ended up buying online, on ...read more
romi on March 11, 2019
I would like Ticket properties that I can use in lists, to create workflows and to create scores. e.g. Someone has more than 5 tickets open within a 2 month period: Create an internal task to investigate Set a -10 on the Customer Happiness S read more
Participant
August 24, 2020
Agreed. Being able to access Ticket properties as a separate object I can choose in "lists" is very important, particularly as we are relying more on...read more
sfloehle on January 07, 2019
It'll be fantastic if we could assign pop-up forms to campaigns as well in order to be able to report on these forms within campaign reporting.
80 upvotes
22 Replies
Participant
August 14, 2020
Likewise, this feature. With Forms being able to be embedded on 3rd party website pages (Shopify, etc) and them also being able to take the form ...read more
Stanczak on October 19, 2017
We are beginning to use a "Customer Status" property that uses multiple checkbox values. Values include things like "At Risk," "Support Issue Outstanding," "Payment Lapsed," etc. This will add tremendous value to our CRM at the customer representati read more
Participant
July 21, 2020
This is a HubSpot functionality issue that's been bugging me for a long time, and now it's showing up with a specific client. This is only releva...read more
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