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KristenATS
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Member since ‎Mar 31, 2020
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Kristen Fung

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KristenATS on March 21, 2022
Add check boxes for call logs to track conversation topics
Our sales team is looking for a method to track the topics of the conversations they have with customers. The number of calls logged by topic are used for reporting so that we are able to track topics that need to be focused on per quarter. If read more
Reply Idea Calling
0 upvote
0 Reply
JRoberts3 on January 06, 2022
Custom Duration Option in Propose Meeting Times Via Email Function
The Propose Meeting Times by Email function is limited to just 4 durations of 15,30,45, & 60 minutes. There should be an option to add a custom meeting duration as in person meetings are often a longer duration than 60 minutes. I see the bi read more
Reply Idea Meetings
23 upvotes
5 Replies
KristenATS
Member
February 24, 2022
I agree on this feature as the Scheduling pages allow you to provide multiple time options so even when I link mine that has 1.5hr meeting options I ...read more
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
KristenATS
Member
March 31, 2020
We would also like this feature to be added as we would like to provide the survey to clients once they finish their live chat conversations.
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