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kinsleyarmelle
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Member since ‎Mar 30, 2020
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BrittanyFessler on May 01, 2020
Organize Conversations Inboxes
A feature that would be helfpul in terms of organization would be the ability to reorder conversations inboxes. Apparently, they are ordered by create date by default and there's no alternative. When monitoring and handling chats in multiple inboxes read more
Reply Idea Conversations
31 upvotes
9 Replies
kinsleyarmelle
Participant
October 29, 2021
Definitely would like to have this feature to stay better organized!
jaynescarman on November 22, 2019
Autoresponder on conversations inbox
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've read more
Reply Idea Conversations
280 upvotes
69 Replies
kinsleyarmelle
Participant
October 14, 2021
+1 we need it too!
williamwright on February 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
Reply Idea Conversations
222 upvotes
65 Replies
kinsleyarmelle
Participant
March 15, 2021
Yes, please we want this too!
JeremyPSE on July 24, 2018
Allow for customization of chat transcript email
I just installed Conversations on our site and am very excited about the prospect of capturing and cookie'ing new leads this way. We had previously used Intercom which is a great service but having the website-chat live inside Hubspot is awesome. read more
Reply Idea Conversations
88 upvotes
22 Replies
kinsleyarmelle
Participant
October 15, 2020
Can't wait to see this be updated soon! Very essential for many businesses. We would absolutely utilize this.
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