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elizabee
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Membre depuis ‎mars 27, 2020
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Benjamin_ le Janvier 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Lire la suite
Répondre Idée Tickets
178 Mentions J'aime
46 Réponses
elizabee
Membre
Avril 23, 2021
This is one of the main reasons my support team is leaving hubspot.
elizabee le Octobre 21, 2020
Emails Forwarded into Helpdesk Have the Last Email Associated with the Wrong Sender
The helpdesk has a super cool option to associate the conversation and ticket of a forwarded email with the original sender instead of the person who actually wrote the text when forwarding. My suggestion is to split out these functionalities so Lire la suite
Répondre Idée Tickets
5 Mentions J'aime
0 Réponse
elizabee le Mars 27, 2020
Filtering in Conversation Inbox
I would like more rich filter options in the conversation inbox. Currently, only very simplistic filtering options are available and you cannot save your filters. I would like to use filters for analytics and to make sure that our processes are Lire la suite
Répondre Idée Conversations
99 Mentions J'aime
38 Réponses
elizabee
Membre
Août 11, 2020
I would like to add to this that now that I have added a second channel I also have no option to view just one channel. This makes the channel signif...Lire la suite
Benjamin_ le Janvier 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Lire la suite
Répondre Idée Tickets
178 Mentions J'aime
46 Réponses
elizabee
Membre
Avril 23, 2021
This is one of the main reasons my support team is leaving hubspot.
jeffsolomon le Juin 07, 2019
On Service > Add "Next Ticket" Button
Would be incredibly useful to have a NEXT TICKET button next to the < TICKETS button that returns you to the ticket list. It's very slow and cumbersome to go back to the list just to get to the next ticket. Just let me click to the next one in th Lire la suite
Répondre Idée Tickets
24 Mentions J'aime
2 Réponses
elizabee
Membre
Avril 03, 2020
This is absolutely a necessary feature. Going through a ton of tickets and having to click back to the list, find where you were (even though the tic...Lire la suite
saravidal le Octobre 29, 2019
Filtering by contacts that global bounced
It would be great to have a filter that filters contacts by global bouncing, not only if they unsubscribe from marketing emails. F.e: If a contact is not working anymore in an enterprise and its email is disabled, it would be of great help Lire la suite
Répondre Idée Contacts & Companies
81 Mentions J'aime
25 Réponses
elizabee
Membre
Avril 01, 2020
I found that some of our clients have global bounce tags on them. These are existing clients we communicate with regularly. It would be really helpfu...Lire la suite
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