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elizabee
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Elizabeth Bloksberg

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Benjamin_ on Januar 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Beitrag ansehen
Antworten Idee Tickets
176 Likes
45 Antworten
elizabee
Mitglied
April 23, 2021
This is one of the main reasons my support team is leaving hubspot.
elizabee on Oktober 21, 2020
Emails Forwarded into Helpdesk Have the Last Email Associated with the Wrong Sender
The helpdesk has a super cool option to associate the conversation and ticket of a forwarded email with the original sender instead of the person who actually wrote the text when forwarding. My suggestion is to split out these functionalities so Beitrag ansehen
Antworten Idee Tickets
5 Likes
0 Antwort
elizabee on März 27, 2020
Filtering in Conversation Inbox
I would like more rich filter options in the conversation inbox. Currently, only very simplistic filtering options are available and you cannot save your filters. I would like to use filters for analytics and to make sure that our processes are Beitrag ansehen
Antworten Idee Conversations
99 Likes
38 Antworten
elizabee
Mitglied
August 11, 2020
I would like to add to this that now that I have added a second channel I also have no option to view just one channel. This makes the channel signif...Beitrag ansehen
Benjamin_ on Januar 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Beitrag ansehen
Antworten Idee Tickets
176 Likes
45 Antworten
elizabee
Mitglied
April 23, 2021
This is one of the main reasons my support team is leaving hubspot.
jeffsolomon on Juni 07, 2019
On Service > Add "Next Ticket" Button
Would be incredibly useful to have a NEXT TICKET button next to the < TICKETS button that returns you to the ticket list. It's very slow and cumbersome to go back to the list just to get to the next ticket. Just let me click to the next one in th Beitrag ansehen
Antworten Idee Tickets
24 Likes
2 Antworten
elizabee
Mitglied
April 03, 2020
This is absolutely a necessary feature. Going through a ton of tickets and having to click back to the list, find where you were (even though the tic...Beitrag ansehen
saravidal on Oktober 29, 2019
Filtering by contacts that global bounced
It would be great to have a filter that filters contacts by global bouncing, not only if they unsubscribe from marketing emails. F.e: If a contact is not working anymore in an enterprise and its email is disabled, it would be of great help Beitrag ansehen
Antworten Idee Contacts & Companies
81 Likes
25 Antworten
elizabee
Mitglied
April 01, 2020
I found that some of our clients have global bounce tags on them. These are existing clients we communicate with regularly. It would be really helpfu...Beitrag ansehen
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