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elizabee
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Member since ‎Mar 27, 2020
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  • Upvotes Given
    7
  • Upvotes Received
    85
  • Ideas
    2

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Elizabeth Bloksberg

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Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Tickets
90 upvotes
30 Replies
TRAMA
Member
September 06, 2022
Ticket splitting could be a nice feature for the tickets that have two or more separate things in them. But for those closed and old tickets... I th...read more
elizabee on October 21, 2020
Emails Forwarded into Helpdesk Have the Last Email Associated with the Wrong Sender
The helpdesk has a super cool option to associate the conversation and ticket of a forwarded email with the original sender instead of the person who actually wrote the text when forwarding. My suggestion is to split out these functionalities so read more
Reply Idea Tickets
5 upvotes
0 Reply
elizabee on March 27, 2020
Filtering in Conversation Inbox
I would like more rich filter options in the conversation inbox. Currently, only very simplistic filtering options are available and you cannot save your filters. I would like to use filters for analytics and to make sure that our processes are read more
Reply Idea Conversations
80 upvotes
33 Replies
PvanZandwijk0
Member | Diamond Partner
September 05, 2022
Any news on this being implemented? We're already using the 'ticket name' filter to filter out tickets that are automatically created from conversati...read more
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Tickets
90 upvotes
30 Replies
TRAMA
Member
September 06, 2022
Ticket splitting could be a nice feature for the tickets that have two or more separate things in them. But for those closed and old tickets... I th...read more
jeffsolomon on June 07, 2019
On Service > Add "Next Ticket" Button
Would be incredibly useful to have a NEXT TICKET button next to the < TICKETS button that returns you to the ticket list. It's very slow and cumbersome to go back to the list just to get to the next ticket. Just let me click to the next one in th read more
Reply Idea Tickets
22 upvotes
2 Replies
Mcbirdo
Member
September 16, 2020
The Next Record button/feature could be used in most Hubspot screens Please add one to Companies Contacts Deals Tickets etc Also see this ...read more
saravidal on October 29, 2019
Filtering by contacts that global bounced
It would be great to have a filter that filters contacts by global bouncing, not only if they unsubscribe from marketing emails. F.e: If a contact is not working anymore in an enterprise and its email is disabled, it would be of great help read more
Reply Idea Contacts & Companies
29 upvotes
12 Replies
amandafann
Contributor
September 30, 2022
Came here hoping to find a solution and disappointed there isn't a way to filter global bounces. Hubspot, this is much needed feature that seems like...read more
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