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tlin
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Member since ‎Mar 25, 2020
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Tony Lin

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tlin on May 27, 2022
Ability to lock reports' position on dashboard
Within a report, I really like the feature when I drag & draw an area and Hubspot will zoom-in the area I dragged. However, when viewing the same report on a dashboard, it is hard to drag & drop as Hubspot thinks I'm trying to move the read more
Reply Idea Dashboards & Reports
0 upvote
0 Reply
tlin on December 14, 2021
Delete attachment within Hubspot
Sometimes our contact sends an email to us with an attachment containing sensitive data. And due to security reasons & data storage regulation, we have to delete the attachment from Hubspot (because Hubspot's data centre is either in US or EU). read more
Reply Idea Connected Email Tickets
1 upvote
2 Replies
tlin on November 30, 2021
Configure survey to be recurring
In the current setup, we can configure NPS surveys to be recurring on a monthly basis, but we cannot add or configure the questions in the NPS survey. In order to add more questions in one survey (i.e., NPS & CES question), we need to create read more
Reply Idea Feedback Surveys
10 upvotes
5 Replies
Solved
tlin on May 28, 2021
Add more configurations to customer support (CES) survey
We love the feature that sends a CES survey to our customers when the ticket gets closed. However, we wish there are more fields can be used to configure the CES survey. Some examples include: 1. A few of our customers actually have an interna read more
Reply Discussion Feedback Surveys Service
3 upvotes
3 Replies
tlin
Participant
November 02, 2021
Hi @webdew , Thanks for this public beta. I'm configuring and testing this. I'm trying to send out a survey based on 2 criteria: 1. X hou...read more
tlin on August 19, 2021
Chatbot display size and x mark
We have received number of complains regarding the chatbot pop up message window is too big & blocking the content of the website. Here are some ideas /suggestions on the chatbot: 1. Make the pop-up window size configurable. 2. Add a "x" read more
Reply Idea Live Chat & Bots
8 upvotes
2 Replies
Kgibson on March 20, 2019
Ticket and Contact tokens available in workflows for notifcations
Currently, there is an ability to use a contact based workflow to send a notification about a ticket being submitted, but it would lack information about the ticket. On the other hand, there is an ability to send a notification about a new ticket, b read more
Reply Idea Workflows
34 upvotes
15 Replies
tlin
Participant
August 16, 2021
Has been two years but still not getting this feature
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