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liberworm
Contributor
Member since ‎Mar 19, 2020
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  • solutions
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  • Replies
    7
  • Upvotes Given
    31
  • Upvotes Received
    75
  • Ideas
    11

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liberworm on March 10, 2022
SLA should apply to all tickets regardless of the creation method
The new SLA feature does not work on tickets created via the direct integration with Aircall (API), through a workflow or manually from the tickets on the index page. It only works on tickets created via chat or sent via email. SLA's shou read more
Reply Idea Tickets User Notifications
1 upvote
1 Reply
JonathanS
Contributor | Elite Partner
April 09, 2022
Hey @liberworm I would suggest checking out Timerman on the App Marketplace. It lets you create as many SLA policies you want and apply them to A...read more
lauraalbr on June 25, 2020
Leave chats open when switching between sites
It would be amazing if an ongoing conversation session could stay open when the prospect/customer is writing and we are advising to click somewhere else. The chat is gone everytime and the prospect/customer might have not seen the last message, and read more
Reply Idea Conversations
9 upvotes
1 Reply
liberworm
Contributor
March 09, 2022
We use chats specifically for our support team (ServiceHub). This is a functionality that was standard in our former ticketing software. This is a ...read more
mtruss on March 04, 2022
Selective Enable / Disable of HubSpot Insights for each field
We are huge fans of the idea of HubSpot Insight's enrichments, though we had some issue in the past (see HubSpot Insights Database enriches wrong information for city state ) Now, we just would like to use it only for information, that we are read more
Reply Idea Contacts & Companies
19 upvotes
1 Reply
liberworm
Contributor
March 07, 2022
I agree. Increased control and flexibility over things like what data should be included in Insights, the better we can manage, apply and trust the i...read more
liberworm on May 22, 2020
ServiceHub: SLA
It would be great to be able to enable service level agreement criteria for tickets. We currently use workflows to do this but it is a cumbersome approach.
Reply Idea Account Settings Tickets
21 upvotes
8 Replies
KAJ80
Member
June 01, 2022
Hi Edowling , Thats great the SLA feature has been enabled, but I wonder if you can help with somthing related. I see you can set time of Priort...read more
Chris_Strom on December 06, 2017
Make HubSpot capable of being HIPAA-compliant
Many other CRMs and marketing platforms include HIPAA compliance capabilities, including: Salesforce Dynamics Infusionsoft Constant Contact (!) CallRail HubSpot is vulnerable to missing out on vast amounts of the healthcare space if they don read more
Reply Idea Account Settings
39 upvotes
22 Replies
Chris_Strom
Member | Platinum Partner
March 15, 2022
5 years later and we're still waiting on this! 🤨
MarkSRasmussen on February 20, 2017
Ability to disable users
When users leave the company we want to remove their access to HubSpot. If we delete a user, their names are deleted from history. e.g. "User A created a Note" will no longer contain User A's name, but rather an internal number identifier, rendering read more
Reply Idea Account Settings
210 upvotes
100 Replies
liberworm
Contributor
October 12, 2021
Thank you @michaelarroyo for noting that and email goes out. That is not something we would want. However I understand it may be there as a check to ...read more
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