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liberworm
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Member since ‎Mar 19, 2020
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  • solutions
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  • Replies
    7
  • Upvotes Given
    31
  • Upvotes Received
    95
  • Ideas
    11

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Christine DuBois

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liberworm on November 22, 2020
User Audit / Report or Export
It would be very helpful to be able to export a users lists along with what teams they are on, their roles and/or permissions. In order to do a user audit now I have to look at each user separately and create a spreadsheet by hand. Not the most eff read more
Reply Idea Users & Teams & Permissions
4 upvotes
17 Replies
liberworm
Contributor
January 27, 2023
Happy to participate
jdcrwn on May 29, 2021
Custom Business Day/Holiday Calendar for Chat bot availailty
Would be nice to have a feature to customize what days are recognized as non-business days. It'd be convenient to set certain days to automatically offline/office closed (not just weekends) for our clients on chat.
Reply Idea Live Chat & Bots
19 upvotes
10 Replies
liberworm
Contributor
January 25, 2023
Going on over a year and half since this was first requested. There are actually several variations in HS ideas. This is not even a nice to have, it ...read more
jdcrwn on May 29, 2021
Custom Business Day/Holiday Calendar for Chat bot availailty
Would be nice to have a feature to customize what days are recognized as non-business days. It'd be convenient to set certain days to automatically offline/office closed (not just weekends) for our clients on chat.
Reply Idea Live Chat & Bots
19 upvotes
10 Replies
liberworm
Contributor
January 25, 2023
Going on over a year and half since this was first requested. There are actually several variations in HS ideas. This is not even a nice to have, it ...read more
liberworm on March 10, 2022
SLA should apply to all tickets regardless of the creation method
The new SLA feature does not work on tickets created via the direct integration with Aircall (API), through a workflow or manually from the tickets on the index page. It only works on tickets created via chat or sent via email. SLA's shou read more
Reply Idea Tickets User Notifications
7 upvotes
4 Replies
lauraalbr on June 25, 2020
Leave chats open when switching between sites
It would be amazing if an ongoing conversation session could stay open when the prospect/customer is writing and we are advising to click somewhere else. The chat is gone everytime and the prospect/customer might have not seen the last message, and read more
Reply Idea Conversations
9 upvotes
1 Reply
liberworm
Contributor
March 09, 2022
We use chats specifically for our support team (ServiceHub). This is a functionality that was standard in our former ticketing software. This is a ...read more
mtruss on March 04, 2022
Selective Enable / Disable of HubSpot Insights for each field
We are huge fans of the idea of HubSpot Insight's enrichments, though we had some issue in the past (see HubSpot Insights Database enriches wrong information for city state ) Now, we just would like to use it only for information, that we are read more
Reply Idea Contacts & Companies
20 upvotes
1 Reply
liberworm
Contributor
March 07, 2022
I agree. Increased control and flexibility over things like what data should be included in Insights, the better we can manage, apply and trust the i...read more
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