Profile

NicolasChoupin
Contributor
Member since ‎Mar 12, 2020
Message
  • solutions
    0
  • Replies
    9
  • Upvotes Given
    26
  • Upvotes Received
    7
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Nicolas Choupin

leading a support team (up to 10 people) in HRIS saas software area

Activity

NicolasChoupin
Contributor
November 29, 2021
Reply to Create tickets from emails forwarded to Conversations
Dear @LLovegood I'll suggest to contact hubspot support. I won't be able to help you on that, I'm pretty sure there is nothing else to do that you...read more
NicolasChoupin
Contributor
November 01, 2021
Reply to Create tickets from emails forwarded to Conversations
@rmitchell1 @alanna-hill actually, it works pretty well. Here are the two conditions to make it work : Ensure the option is activated in you...read more
NicolasChoupin
Contributor
June 22, 2021
Reply to Echanger sur le métier de responsable support
Hello, Merci Tiphaine pour les tags, et merci Bruno pour votre proposition, j'ai piqué un créneau dans votre calendrier ce vendredi. Au plaisir d'éc...read more
NicolasChoupin
Contributor
June 01, 2021
Reply to Echanger sur le métier de responsable support
Complément : je suis inscrit sur quelques groupes linkedin anglophones autour du métier du support, je cherche le même type de ressource francophone,...read more
NicolasChoupin on June 01, 2021
Echanger sur le métier de responsable support
Bonjour à tous, Je suis responsable support chez un editeur logiciel SAAS. Nous sommes en croissance, l'équipe support est constituée à ce jour de 9 personnes, et va grossir encore. Je me pose des questions sur la meilleure organisation à adopt read more
Reply Discussion Base de connaissances Bonnes pratiques Enquêtes de feedback Services Tickets
2 upvotes
4 Replies
NicolasChoupin
Contributor
March 16, 2021
Reply to Ability to see if an agent is working on a ticket
I already commented last year, but actually, my team is growing and I need this. This has been added to conversation tool, I heard that conversation...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

View all
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.