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NicolasChoupin
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Member since ‎Mar 12, 2020
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  • Upvotes Given
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Following

Nicolas Choupin

leading a support team (up to 10 people) in HRIS saas software area

Activity

huddlehouse on July 27, 2018
Create tickets from emails forwarded to Conversations
We have been using Zendesk. They have a feature where we can forward an email from the client to an email address & it would create a ticket from that, but for the person who emailed me. In hupspot it creates a ticket for me and assigns me to read more
Reply Idea Conversations Tickets
12 upvotes
9 Replies
NicolasChoupin
Contributor
November 29, 2021
Dear @LLovegood I'll suggest to contact hubspot support. I won't be able to help you on that, I'm pretty sure there is nothing else to do that you...read more
huddlehouse on July 27, 2018
Create tickets from emails forwarded to Conversations
We have been using Zendesk. They have a feature where we can forward an email from the client to an email address & it would create a ticket from that, but for the person who emailed me. In hupspot it creates a ticket for me and assigns me to read more
Reply Idea Conversations Tickets
12 upvotes
9 Replies
NicolasChoupin
Contributor
November 29, 2021
Dear @LLovegood I'll suggest to contact hubspot support. I won't be able to help you on that, I'm pretty sure there is nothing else to do that you...read more
NicolasChoupin on June 01, 2021
Echanger sur le métier de responsable support
Bonjour à tous, Je suis responsable support chez un editeur logiciel SAAS. Nous sommes en croissance, l'équipe support est constituée à ce jour de 9 personnes, et va grossir encore. Je me pose des questions sur la meilleure organisation à adopt read more
Reply Discussion Base de connaissances Bonnes pratiques Enquêtes de feedback Services Tickets
2 upvotes
4 Replies
NicolasChoupin
Contributor
June 22, 2021
Hello, Merci Tiphaine pour les tags, et merci Bruno pour votre proposition, j'ai piqué un créneau dans votre calendrier ce vendredi. Au plaisir d'éc...read more
NicolasChoupin on June 01, 2021
Echanger sur le métier de responsable support
Bonjour à tous, Je suis responsable support chez un editeur logiciel SAAS. Nous sommes en croissance, l'équipe support est constituée à ce jour de 9 personnes, et va grossir encore. Je me pose des questions sur la meilleure organisation à adopt read more
Reply Discussion Base de connaissances Bonnes pratiques Enquêtes de feedback Services Tickets
2 upvotes
4 Replies
NicolasChoupin
Contributor
June 22, 2021
Hello, Merci Tiphaine pour les tags, et merci Bruno pour votre proposition, j'ai piqué un créneau dans votre calendrier ce vendredi. Au plaisir d'éc...read more
NicolasChoupin on June 01, 2021
Echanger sur le métier de responsable support
Bonjour à tous, Je suis responsable support chez un editeur logiciel SAAS. Nous sommes en croissance, l'équipe support est constituée à ce jour de 9 personnes, et va grossir encore. Je me pose des questions sur la meilleure organisation à adopt read more
Reply Discussion Base de connaissances Bonnes pratiques Enquêtes de feedback Services Tickets
2 upvotes
4 Replies
NicolasChoupin
Contributor
June 22, 2021
Hello, Merci Tiphaine pour les tags, et merci Bruno pour votre proposition, j'ai piqué un créneau dans votre calendrier ce vendredi. Au plaisir d'éc...read more
EmilyWade on April 19, 2021
Aircall x Hubspot integration
Hi everyone, We just wanted to share our experience with the Aircall integration in Hubspot, to see if we can help people wanting to put this integration in place, and perhaps to get some tips from others using this integration already. Our read more
Reply Discussion Companies Contacts Workflows
2 upvotes
4 Replies
NicolasChoupin
Contributor
April 19, 2021
Upvoted ! Just tagging @PamCotton @Willson @TiphaineCuisset I have seen in other topics you've been involved in recent questions regarding ...read more
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