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lauraalbr
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Member since ‎Mar 11, 2020
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Laura Albrecht

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Activity

williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
139 upvotes
41 Replies
Member
September 01, 2021
Hi everyone! Just wanted to post about the solution we found here. We have implemented a ticketing system with HubSpot, and a chatflow. In the chat...read more
lauraalbr on June 25, 2020
It would be amazing if an ongoing conversation session could stay open when the prospect/customer is writing and we are advising to click somewhere else. The chat is gone everytime and the prospect/customer might have not seen the last message, and read more
9 upvotes
1 Reply
williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
139 upvotes
41 Replies
Member
September 01, 2021
Hi everyone! Just wanted to post about the solution we found here. We have implemented a ticketing system with HubSpot, and a chatflow. In the chat...read more
lauraalbr on April 08, 2020
We are trying to report on at what time our customers/leads are writing us on the live chat to adapt the availabilities of our staff. While it is possible to run this report manually (the export will tell you the time in the 'create date', not read more
49 upvotes
14 Replies
marniecrawford on June 05, 2019
Hi there! We'd love to be able to pull time of day reports and sort contacts by the time of day the lead was created. This would be beneficial on our end in order to know when the bulk of our leads are coming in and identify any trends. This would a read more
59 upvotes
15 Replies
Member
March 11, 2020
@Ivoryc could you guide me through the set-up of your report? If you say versus, do you use a cross-object report? I am trying to find out how you...read more
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