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lauraalbr
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Member since ‎Mar 11, 2020
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Laura Albrecht

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lauraalbr
Member
September 01, 2021
Reply to Issue Tagging on Conversations
Hi everyone! Just wanted to post about the solution we found here. We have implemented a ticketing system with HubSpot, and a chatflow. In the chat...read more
lauraalbr on June 25, 2020
Leave chats open when switching between sites
It would be amazing if an ongoing conversation session could stay open when the prospect/customer is writing and we are advising to click somewhere else. The chat is gone everytime and the prospect/customer might have not seen the last message, and read more
Reply Idea Conversations
9 upvotes
1 Reply
lauraalbr
Member
May 25, 2020
Reply to Issue Tagging on Conversations
Would highly appreciate if this was a feature as well. Hubspot chat is definitely lacking features to better understand the nature of messages incomi...read more
lauraalbr on April 08, 2020
Report on Time of the Day for incoming chats / conversation sessions
We are trying to report on at what time our customers/leads are writing us on the live chat to adapt the availabilities of our staff. While it is possible to run this report manually (the export will tell you the time in the 'create date', not read more
Reply Idea Conversations
59 upvotes
14 Replies
lauraalbr
Member
March 11, 2020
Reply to Time of day report
@Ivoryc could you guide me through the set-up of your report? If you say versus, do you use a cross-object report? I am trying to find out how you...read more
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