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lauraalbr
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Member since ‎Mar 11, 2020
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Laura Albrecht

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Activity

williamwright on February 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
Reply Idea Conversations
191 upvotes
55 Replies
lauraalbr
Member
September 01, 2021
Hi everyone! Just wanted to post about the solution we found here. We have implemented a ticketing system with HubSpot, and a chatflow. In the chat...read more
lauraalbr on June 25, 2020
Leave chats open when switching between sites
It would be amazing if an ongoing conversation session could stay open when the prospect/customer is writing and we are advising to click somewhere else. The chat is gone everytime and the prospect/customer might have not seen the last message, and read more
Reply Idea Conversations
9 upvotes
1 Reply
williamwright on February 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
Reply Idea Conversations
191 upvotes
55 Replies
lauraalbr
Member
September 01, 2021
Hi everyone! Just wanted to post about the solution we found here. We have implemented a ticketing system with HubSpot, and a chatflow. In the chat...read more
lauraalbr on April 08, 2020
Report on Time of the Day for incoming chats / conversation sessions
We are trying to report on at what time our customers/leads are writing us on the live chat to adapt the availabilities of our staff. While it is possible to run this report manually (the export will tell you the time in the 'create date', not read more
Reply Idea Conversations
57 upvotes
14 Replies
marniecrawford on June 05, 2019
Time of day report
Hi there! We'd love to be able to pull time of day reports and sort contacts by the time of day the lead was created. This would be beneficial on our end in order to know when the bulk of our leads are coming in and identify any trends. This would a read more
Reply Idea Marketing Reporting
69 upvotes
16 Replies
lauraalbr
Member
March 11, 2020
@Ivoryc could you guide me through the set-up of your report? If you say versus, do you use a cross-object report? I am trying to find out how you...read more
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