We are also dealing with emails being sent from incorrect channels and confusion among customers and team members. From email has to be respecte...read more
Totally support everybody on this thread. We are also dealing with emails being sent from incorrect channels regardless permission or inbox se...read more
I asked HS to add this feature or help us do the migration (change the BU) - they refused. It's extremely time-consuming for the forms to be re-crea...read more
We need this feature!!!! Currently, we are rotating conversations between the team members, but the way conversations are distributed between the te...read more
We absolutely need this feature not only for workflows and tasks but also for tickets and conversations. We are now in the situation when a co-work...read more
hi everyone, We are using multiple inboxes and when moving the conversations between the inboxes the routing doesn't work. I have a few ideas: 1 - launch the inbox routing when the conversation enters a new inbox 2 - show the dropdown lis read more