Perfil

crush
Membro
Membro desde ‎fev 12, 2020
Enviar mensagem
  • Soluções
    0
  • Respostas
    0
  • Avaliações positivas dadas
    19
  • Avaliações positivas recebidas
    0
  • Ideias
    0

Sobre

Crie seu perfil na Comunidade ou cadastre-se gratuitamente na HubSpot para ver os perfis dos usuários

Amigos

    A lista de amigos está vazia

Catherine Rush

Atividade

atma on Junho 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Responder Idéia Knowledge Base Tickets
467 avaliações positivas
221 Respostas
crush
Membro
Abril 02, 2020
Honestly @ECMAdvisor at this point I doubt that it is going to be implemented. Which seems to be the point that @jholyoak was making. I am just t...Leia mais
atma on Junho 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Responder Idéia Knowledge Base Tickets
467 avaliações positivas
221 Respostas
crush
Membro
Abril 02, 2020
Honestly @ECMAdvisor at this point I doubt that it is going to be implemented. Which seems to be the point that @jholyoak was making. I am just t...Leia mais
StuStokes on Julho 23, 2018
Ticket filter to include company or associated company?
** copied from service community Currently as far as I can see there is no filter available to filter tickets by company. We need to report to certain customers the'r ticket volume and days to resolve against a pre-determined service level agreemen Leia mais
Responder Idéia Tickets
46 avaliações positivas
10 Respostas
crush
Membro
Fevereiro 19, 2020
This would be a tremendous help if it could also work for reporting by company.
Brandonbaker on Setembro 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. Leia mais
Responder Idéia Conversations Tickets
260 avaliações positivas
82 Respostas
crush
Membro
Fevereiro 19, 2020
This would be fantastic. I would like to see it added.
aaronepperson on Maio 28, 2019
Auto assigning tickets on the first reply
Auto assigning tickets on the first reply A good feature would be to have tickets auto-assign itself to the first person(Support Agent) to reply to the email in that ticket and a widget on the ticket that shows who's looking at it in real ti Leia mais
Responder Idéia Tickets
99 avaliações positivas
33 Respostas
crush
Membro
Fevereiro 19, 2020
I agree. Anything that helps cut down on additional steps is very helpful.
atma on Junho 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Responder Idéia Knowledge Base Tickets
467 avaliações positivas
221 Respostas
crush
Membro
Abril 02, 2020
Honestly @ECMAdvisor at this point I doubt that it is going to be implemented. Which seems to be the point that @jholyoak was making. I am just t...Leia mais
Ver posts mais recentes
Marque conteúdo para acesso rápido às suas conversas mais úteis.
Primeiros passos
Todos têm que começar em algum lugar! Por que não começar sua jornada nos contando um pouco sobre os seus interesses?
Apresente-se

Seguindo

Conectar-se com outros membros é uma das melhores maneiras de aproveitar ao máximo a sua experiência. Aqui estão algumas pessoas para começar.
Emblemas da Comunidade

Meus grupos

Encontre o seu pessoal participando de grupos baseados em interesses em comum. Veja alguns dos nossos favoritos do momento e fique à vontade para
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.