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crush
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Member since ‎Feb 12, 2020
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Catherine Rush

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Activity

atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
crush
Member
April 02, 2020
Honestly @ECMAdvisor at this point I doubt that it is going to be implemented. Which seems to be the point that @jholyoak was making. I am just t...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
crush
Member
April 02, 2020
Honestly @ECMAdvisor at this point I doubt that it is going to be implemented. Which seems to be the point that @jholyoak was making. I am just t...read more
StuStokes on July 23, 2018
Ticket filter to include company or associated company?
** copied from service community Currently as far as I can see there is no filter available to filter tickets by company. We need to report to certain customers the'r ticket volume and days to resolve against a pre-determined service level agreemen read more
Reply Idea Tickets
46 upvotes
10 Replies
crush
Member
February 19, 2020
This would be a tremendous help if it could also work for reporting by company.
Brandonbaker on September 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
Reply Idea Conversations Tickets
260 upvotes
82 Replies
crush
Member
February 19, 2020
This would be fantastic. I would like to see it added.
aaronepperson on May 28, 2019
Auto assigning tickets on the first reply
Auto assigning tickets on the first reply A good feature would be to have tickets auto-assign itself to the first person(Support Agent) to reply to the email in that ticket and a widget on the ticket that shows who's looking at it in real ti read more
Reply Idea Tickets
99 upvotes
33 Replies
crush
Member
February 19, 2020
I agree. Anything that helps cut down on additional steps is very helpful.
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
crush
Member
April 02, 2020
Honestly @ECMAdvisor at this point I doubt that it is going to be implemented. Which seems to be the point that @jholyoak was making. I am just t...read more
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