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ECMAdvisor
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Member since ‎Feb 10, 2020
  • solutions
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  • Replies
    1
  • Upvotes Given
    4
  • Upvotes Received
    21
  • Ideas
    1

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Aaron Kloepper

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Activity

brunamartins on November 06, 2020
The ticket priority property only allows for low, medium, or high priority. It's important to also have the urgent option to track tickets that need to be addressed immediately
16 upvotes
2 Replies
Contributor | Platinum Partner
September 20, 2022
Keen to see the Ticket Priorities editable. You can also set SLA based on priorities - but right now we are limited to setting SLA times for only L...read more
ECMAdvisor on April 09, 2020
BEHAVIOR: The expected behavior for merging tickets creates a brand new ticket and all the data from two tickets are merged into the new ticket. Old ticket information is removed. PROBLEM: After the merge, users are no longer able to search f read more
16 upvotes
13 Replies
Member
April 04, 2022
Please implement
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
460 upvotes
221 Replies
Participant
March 17, 2022
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
AtomicWayne on August 09, 2018
Has anyone created a customer portal that allows buyers and sellers to create a user name and password and save information from searches? Any ideas would be helpful. Thanks
7 upvotes
45 Replies
Participant | Partner
July 01, 2022
Would love to hear more about your use case for a customer portal. At Arrows we've built a very action focused experience for customers which is r...read more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
460 upvotes
221 Replies
Participant
March 17, 2022
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
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