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Userland
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Member since ‎Jan 31, 2020
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snedyavila on July 04, 2018
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
95 upvotes
32 Replies
Member
April 21, 2020
@AnnaScotland its not a feature on the free version or the lowest version of the paid version, but it does exist. See attached, you go to Settin...read more
snedyavila on July 04, 2018
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
95 upvotes
32 Replies
Member
April 21, 2020
@AnnaScotland its not a feature on the free version or the lowest version of the paid version, but it does exist. See attached, you go to Settin...read more
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