percy

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Stefan Perzlmaier

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percy on Julho 04, 2022

Make "Marked as Spam" usable as a trigger for conversation based workflows to tag contacts as spam

Goal: We would like to set the associated contact of a conversation to "Spam/Unqualified" as soon as the conversation has been marked as spam. Desired function: "Marked as Spam" should be available as a trigger in conversation based workflow Leia mais

Responder Idéia Contacts & Companies Conversations Workflows

4 avaliações positivas

0 Respostas

Andrej on Junho 30, 2019

Filter contacts by associated tickets like an associated company

Hi, Add possibilities to filter contacts by associated tickets like an associated company in the Lists! Filter contacts by Tickets This is important to send support announcement in the B2B business. Thanks, Andrej

Responder Idéia Contacts & Companies Lists Marketing Emails Tickets

53 avaliações positivas

15 Respostas

percy

Participante

Novembro 30, 2021

@AndresBustos Great! Thanks for your reply!

Andrej on Junho 30, 2019

Filter contacts by associated tickets like an associated company

Responder Idéia Contacts & Companies Lists Marketing Emails Tickets

53 avaliações positivas

15 Respostas

percy

Participante

Novembro 30, 2021

@AndresBustos Great! Thanks for your reply!

JasonC on Setembro 02, 2020

Ability to create contact lists and workflows based off Ticket Properties

I would like the ability to create Contact lists and Contact workflows based off Ticket properties . Example Contact List: Ticket status has Ever been equal to [...] Example Workflow: Enrolment Criteria: Ticket status is any of [ Leia mais

Responder Idéia Tickets

25 avaliações positivas

13 Respostas

percy

Participante

Novembro 19, 2021

+1 We want to create Tickets for specific cases based on Contact Properties!

benzil on Maio 16, 2020

Improvement to placeholder tokens in Email templates

The placeholder token could be a lot more useful with a small tweak, at the moment, the placeholder token is *almost* very useful - it allows us to define custom information that the salesperson needs to amend before sending out a template, whe Leia mais

Responder Idéia CMS Development Tools Snippets & Templates

68 avaliações positivas

37 Respostas

percy

Participante

Outubro 14, 2021

I guess this feature would be really helpful to avoid sending out Mails with missing infos. During Template creation a Info note says " Placeholder...Leia mais

MSJ-15 on Abril 20, 2021

Assign Conversation Owners within Workflow

We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are Leia mais

Responder Idéia Conversations Workflows

150 avaliações positivas

45 Respostas

percy

Participante

Setembro 24, 2021

Really waiting for this Feature!

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