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percy
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Membre depuis ‎juin 27, 2017
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percy le Juillet 04, 2022
Make "Marked as Spam" usable as a trigger for conversation based workflows to tag contacts as spam
Goal: We would like to set the associated contact of a conversation to "Spam/Unqualified" as soon as the conversation has been marked as spam. Desired function: "Marked as Spam" should be available as a trigger in conversation based workflow Lire la suite
Répondre Idée Contacts & Companies Conversations Workflows
4 Mentions J'aime
0 Réponse
Andrej le Juin 30, 2019
Filter contacts by associated tickets like an associated company
Hi, Add possibilities to filter contacts by associated tickets like an associated company in the Lists! Filter contacts by Tickets This is important to send support announcement in the B2B business. Thanks, Andrej
Répondre Idée Contacts & Companies Lists Marketing Emails Tickets
53 Mentions J'aime
15 Réponses
percy
Participant
Novembre 30, 2021
@AndresBustos Great! Thanks for your reply!
Andrej le Juin 30, 2019
Filter contacts by associated tickets like an associated company
Hi, Add possibilities to filter contacts by associated tickets like an associated company in the Lists! Filter contacts by Tickets This is important to send support announcement in the B2B business. Thanks, Andrej
Répondre Idée Contacts & Companies Lists Marketing Emails Tickets
53 Mentions J'aime
15 Réponses
percy
Participant
Novembre 30, 2021
@AndresBustos Great! Thanks for your reply!
JasonC le Septembre 02, 2020
Ability to create contact lists and workflows based off Ticket Properties
I would like the ability to create Contact lists and Contact workflows based off Ticket properties . Example Contact List: Ticket status has Ever been equal to [...] Example Workflow: Enrolment Criteria: Ticket status is any of [ Lire la suite
Répondre Idée Tickets
25 Mentions J'aime
13 Réponses
percy
Participant
Novembre 19, 2021
+1 We want to create Tickets for specific cases based on Contact Properties!
benzil le Mai 16, 2020
Improvement to placeholder tokens in Email templates
The placeholder token could be a lot more useful with a small tweak, at the moment, the placeholder token is *almost* very useful - it allows us to define custom information that the salesperson needs to amend before sending out a template, whe Lire la suite
Répondre Idée CMS Development Tools Snippets & Templates
68 Mentions J'aime
37 Réponses
percy
Participant
Octobre 14, 2021
I guess this feature would be really helpful to avoid sending out Mails with missing infos. During Template creation a Info note says " Placeholder...Lire la suite
MSJ-15 le Avril 20, 2021
Assign Conversation Owners within Workflow
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are Lire la suite
Répondre Idée Conversations Workflows
150 Mentions J'aime
45 Réponses
percy
Participant
Septembre 24, 2021
Really waiting for this Feature!
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