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percy
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Member since ‎Jun 27, 2017
  • solutions
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  • Replies
    1
  • Upvotes Given
    510
  • Upvotes Received
    7
  • Ideas
    2

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Stefan Perzlmaier

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percy on July 03, 2022
Goal: We would like to set the associated contact of a conversation to "Spam/Unqualified" as soon as the conversation has been marked as spam. Desired function: "Marked as Spam" should be available as a trigger in conversation based workflow read more
Andrej on June 30, 2019
Hi, Add possibilities to filter contacts by associated tickets like an associated company in the Lists! Filter contacts by Tickets This is important to send support announcement in the B2B business. Thanks, Andrej
Participant
November 30, 2021
@AndresBustos Great! Thanks for your reply!
Andrej on June 30, 2019
Hi, Add possibilities to filter contacts by associated tickets like an associated company in the Lists! Filter contacts by Tickets This is important to send support announcement in the B2B business. Thanks, Andrej
Participant
November 30, 2021
@AndresBustos Great! Thanks for your reply!
JasonC on September 02, 2020
I would like the ability to create Contact lists and Contact workflows based off Ticket properties . Example Contact List: Ticket status has Ever been equal to [...] Example Workflow: Enrolment Criteria: Ticket status is any of [ read more
24 upvotes
13 Replies
Participant
November 19, 2021
+1 We want to create Tickets for specific cases based on Contact Properties!
benzil on May 16, 2020
The placeholder token could be a lot more useful with a small tweak, at the moment, the placeholder token is *almost* very useful - it allows us to define custom information that the salesperson needs to amend before sending out a template, whe read more
Participant
April 01, 2022
Yesware for example solves it pretty nicely. In the Yesware Gmail extension you have this behaviour: 1. Select a template 2. Enter the placehold...read more
MSJ-15 on April 20, 2021
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
56 upvotes
15 Replies
Member
June 21, 2022
The Inbox tool doesn't make sense without this feature, it's a lot of manual work and we lose effiency
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