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adriansprake
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Membre depuis ‎juin 27, 2017
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  • Mentions J'aime ajoutées
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  • Mentions J'aime obtenues
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  • Idées
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Adrian Sprake

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Activité

BenWestie le Juillet 24, 2020
Tag an entire team (@team)
It would be great to have the ability to tag an entire team within a note on a conversation or ticket. We have several people in our support team, a minimum of 1 person is covering tickets at all times, but we don't always know who this is, the abi Lire la suite
Répondre Idée User Notifications
79 Mentions J'aime
38 Réponses
adriansprake
Participant
Septembre 20, 2023
This would be incrdibly useful where we have multiple sales agents worling different shifts that work off the shared inboxes rather than the sales ag...Lire la suite
philmanger le Septembre 24, 2021
Device level tracking
With Apple Mail Privacy Protection being implemented, it is important to identify people who have opened via Apple Mail or at lease on an Apple device. It would be useful for this info to be available in the platform to target / suppress correct Lire la suite
Répondre Idée Campaign Marketing Emails Marketing Reporting
17 Mentions J'aime
1 Réponse
adriansprake
Participant
Novembre 03, 2022
A big "yes" to this please
Résolues
adriansprake le Août 03, 2022
Ability to add aliases for shared inboxes
Hi, We would like to create aliases for some of our shared email inboxes that currently come from a mutual domain that means nothing to our customers, instead we would like to send from an alias that contains the brand domain instead. Is this in t Lire la suite
Répondre Discussion Enterprise
0 Mention J'aime
3 Réponses
adriansprake
Participant
Août 04, 2022
Hi Levi, Many thanks for your response! I think this would work for one brand but we would need to add two and give the agents the ability to flip...Lire la suite
Résolues
adriansprake le Août 03, 2022
Ability to add aliases for shared inboxes
Hi, We would like to create aliases for some of our shared email inboxes that currently come from a mutual domain that means nothing to our customers, instead we would like to send from an alias that contains the brand domain instead. Is this in t Lire la suite
Répondre Discussion Enterprise
0 Mention J'aime
3 Réponses
adriansprake
Participant
Août 04, 2022
Hi Levi, Many thanks for your response! I think this would work for one brand but we would need to add two and give the agents the ability to flip...Lire la suite
Résolues
adriansprake le Mai 11, 2022
Export list of marketing email opens/ clicks by campaign
It would be great if we could look to export a list of opens and or clicks by campaign instead of individual email. I have a campaign with over 20 emails in it and to get a list of opens I will need to export each individually so the ability to do Lire la suite
Répondre Discussion
0 Mention J'aime
2 Réponses
adriansprake
Participant
Juillet 28, 2022
Hi Karsten, Many thnaks for your reply and apologies for my delay in replying! This is great for the metrics but I would like to export actual l...Lire la suite
JackMoreton le Avril 04, 2022
Granular Export Permissions
Hi The current export permission simply provide on/off functionality, you can either export everything or nothing. It would be great to break this into more granular levels such as - by object (including individual custom objects) - Lire la suite
Répondre Idée Users & Teams & Permissions
45 Mentions J'aime
7 Réponses
adriansprake
Participant
Juillet 28, 2022
I would be very keen to limit the ability to export everything and only set limited export permissions. For us we would want to allow certain users ...Lire la suite
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