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adriansprake
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Miembro desde ‎jun 27, 2017
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BenWestie en Julio 24, 2020
Tag an entire team (@team)
It would be great to have the ability to tag an entire team within a note on a conversation or ticket. We have several people in our support team, a minimum of 1 person is covering tickets at all times, but we don't always know who this is, the abi Leer más
Responder Idea User Notifications
79 Me gusta
38 Respuestas
adriansprake
Participante
Septiembre 20, 2023
This would be incrdibly useful where we have multiple sales agents worling different shifts that work off the shared inboxes rather than the sales ag...Leer más
philmanger en Septiembre 24, 2021
Device level tracking
With Apple Mail Privacy Protection being implemented, it is important to identify people who have opened via Apple Mail or at lease on an Apple device. It would be useful for this info to be available in the platform to target / suppress correct Leer más
Responder Idea Campaign Marketing Emails Marketing Reporting
17 Me gusta
1 Respuestas
adriansprake
Participante
Noviembre 03, 2022
A big "yes" to this please
Resuelta
adriansprake en Agosto 03, 2022
Ability to add aliases for shared inboxes
Hi, We would like to create aliases for some of our shared email inboxes that currently come from a mutual domain that means nothing to our customers, instead we would like to send from an alias that contains the brand domain instead. Is this in t Leer más
Responder Conversación Enterprise
0 Me gusta
3 Respuestas
adriansprake
Participante
Agosto 04, 2022
Hi Levi, Many thanks for your response! I think this would work for one brand but we would need to add two and give the agents the ability to flip...Leer más
Resuelta
adriansprake en Agosto 03, 2022
Ability to add aliases for shared inboxes
Hi, We would like to create aliases for some of our shared email inboxes that currently come from a mutual domain that means nothing to our customers, instead we would like to send from an alias that contains the brand domain instead. Is this in t Leer más
Responder Conversación Enterprise
0 Me gusta
3 Respuestas
adriansprake
Participante
Agosto 04, 2022
Hi Levi, Many thanks for your response! I think this would work for one brand but we would need to add two and give the agents the ability to flip...Leer más
Resuelta
adriansprake en May 11, 2022
Export list of marketing email opens/ clicks by campaign
It would be great if we could look to export a list of opens and or clicks by campaign instead of individual email. I have a campaign with over 20 emails in it and to get a list of opens I will need to export each individually so the ability to do Leer más
Responder Conversación
0 Me gusta
2 Respuestas
adriansprake
Participante
Julio 28, 2022
Hi Karsten, Many thnaks for your reply and apologies for my delay in replying! This is great for the metrics but I would like to export actual l...Leer más
JackMoreton en Abril 04, 2022
Granular Export Permissions
Hi The current export permission simply provide on/off functionality, you can either export everything or nothing. It would be great to break this into more granular levels such as - by object (including individual custom objects) - Leer más
Responder Idea Users & Teams & Permissions
45 Me gusta
7 Respuestas
adriansprake
Participante
Julio 28, 2022
I would be very keen to limit the ability to export everything and only set limited export permissions. For us we would want to allow certain users ...Leer más
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