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laurensuica
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Member since ‎Jan 31, 2020
  • solutions
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  • Replies
    1
  • Upvotes Given
    6
  • Upvotes Received
    65
  • Ideas
    1

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Lauren Suica

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Activity

Jmcgrath88 on August 01, 2019
We are loving the reporting feature for Service Team Productivity, HOWEVER, as we do not work a 7-day, 24-hour work week, our reporting is innaccurately reflected by the reports generated. Specifically, when we use Average Time to Close, our times l read more
8 upvotes
2 Replies
Participant
May 13, 2020
In a related note, the time to close will also change if you re-open and re-close the deal. I'd like to be able to have a 'first closed' date but I c...read more
laurensuica on May 07, 2020
The custom product properties add little value without being able to include them as visible on the quote. Generally this isn't just for internal use, but is also to communicate to the customer. There are two other ideas I associate with this as wel read more
40 upvotes
7 Replies
pickabhi on February 25, 2019
Hi, I just noticed that Hubspot mobile app does not have the option of replying to or forwarding an email thread. Though we do have this option on the website but no option for this on the mobile app. Please add this option.
93 upvotes
47 Replies
Participant
May 07, 2020
There's also no forward in the main tool (not mobile). I'd also like to see the thread when I hit reply, now I get my little reply box and the thread...read more
laurensuica on May 07, 2020
It would be great to be able to work through your open tickets similarly to the queue for sales tasks. I always have to go back to the table and it's very slow and time consuming. It'd be ideal if there were settings - so you can pick the status or read more
13 upvotes
6 Replies
jayh on September 17, 2018
Currently have to download an email's attachments one-by-one inside the CRM. This takes a long time - especially on the support side where there are multiple images or documents attached - and would be much more efficient if all email attachments co read more
132 upvotes
39 Replies
Participant
February 17, 2020
It would be great to have ability to export attachments from a set of deals, tickets, or conversations (inbox). To me, this is also helpful to be su...read more
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