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TheRJMB
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Member since ‎Jan 30, 2020
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TheRJMB
Member
August 14, 2025
Reply to Allow for multiple customer agents to be created
Their credits system is a joke - it's 100 per conversation, but 1 credit gets you absolutely nothing, so it's just inflated to make it lo...read more
TheRJMB
Member
March 27, 2025
Reply to Allow for multiple customer agents to be created
It's not difficult to understand that a business is likely to have varied Customer/Client/Internal needs, especially in Support. Having just one AI A...read more
TheRJMB on February 10, 2023
JIRA Integration - Linked Hubspot ticket links should not be placed in the Description field
When a JIRA ticket is linked to a HubSpot support ticket via the JIRA app, it places a link to the Hubspot ticket in the Description field - it's in the way here and takes up a lot of room, plus the developer servicing the ticket doesn't need acces read more
Reply Idea Integrations
9 upvotes
0 Reply
TheRJMB on February 09, 2023
JIRA Integration - Linked Hubspot ticket links should not be place din the Description field
When a JIRA ticket is linked to a HubSpot support ticket via the JIRA app, it places a link to the Hubspot ticket in the Description field - its in the way here and takes up a lot of room, plus the developer servicing the ticket doesn't need access read more
Reply Discussion Professional
0 upvote
1 Reply
TheRJMB
Member
September 20, 2022
Reply to Schedule Knowledge Base Publishing
Knowledge Base articles often come hand-in-hand with a new feature release/system update. The update email (containing links to KB articles) can be s...read more
TheRJMB
Member
May 05, 2022
Reply to Multiple Knowledge Bases
Good shout – articles shared between Knowledge Bases would be crucial here.
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