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TheRJMB
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Member since ‎Jan 30, 2020
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TheRJMB on February 10, 2023
JIRA Integration - Linked Hubspot ticket links should not be placed in the Description field
When a JIRA ticket is linked to a HubSpot support ticket via the JIRA app, it places a link to the Hubspot ticket in the Description field - it's in the way here and takes up a lot of room, plus the developer servicing the ticket doesn't need acces read more
Reply Idea Integrations
6 upvotes
0 Reply
TheRJMB on February 09, 2023
JIRA Integration - Linked Hubspot ticket links should not be place din the Description field
When a JIRA ticket is linked to a HubSpot support ticket via the JIRA app, it places a link to the Hubspot ticket in the Description field - its in the way here and takes up a lot of room, plus the developer servicing the ticket doesn't need access read more
Reply Discussion Professional
0 upvote
1 Reply
TheRJMB on September 20, 2022
Copy/ Link Knowledge Base URL/Article Before it's Published
A Knowledge Base article URL cannot be copied before it is published, and a KB article cannot be linked (as "One of My Pages") if it hasn't been published. This makes it difficult and time-consuming for Marketing and Support to prepare articles read more
Reply Idea Knowledge Base
0 upvote
0 Reply
TheRJMB on September 20, 2022
Scheduled Publishing of Knowledge Base Articles
Knowledge Base articles often come hand-in-hand with a new feature release/system update. The update email (containing links to KB articles) can be scheduled, but the related knowledge base articles (new and existing updated) cannot. Having them sch read more
Reply Idea Knowledge Base
1 upvote
0 Reply
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
758 upvotes
214 Replies
TheRJMB
Member
May 05, 2022
Good shout – articles shared between Knowledge Bases would be crucial here.
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
758 upvotes
214 Replies
TheRJMB
Member
May 05, 2022
Good shout – articles shared between Knowledge Bases would be crucial here.
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