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RCd
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Member since ‎Jan 29, 2020
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TommyB on June 07, 2018
Managing the availability of team members on live chat
I am overall responsible for managing our live chat. With the new chat, is there a way for me as an admin to view which users are online currently, and change a user's status to away/online? For example when someone forgets to switch to offline befo read more
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74 upvotes
48 Replies
RCd
Participant
February 10, 2020
Hi There, Any updates on this? Many thanks,
Brandonbaker on September 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
Reply Idea Conversations Tickets
260 upvotes
82 Replies
RCd
Participant
February 10, 2020
I agree this feature would be a great tool and timesaver rather than having to do work outside of Hubspot using the data that is on Hubspot to start ...read more
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