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Otterbot
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Member since ‎Jan 24, 2020
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  • solutions
    1
  • Replies
    9
  • Upvotes Given
    107
  • Upvotes Received
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  • Ideas
    15

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SPoulsen on March 28, 2024
SMS Opt-In in Forms
Is there a way for customers to opt-in to SMS via a form? When I try to push them through a workflow after filling out the phone number field asking them to opt in to SMS by using one of the keywords, it just says it cannot send the message because read more
Reply Discussion Forms Marketing SMS
0 upvote
3 Replies
Otterbot
Contributor
August 01, 2024
Just adding since I had the same question recently -- looks like the feature has been updated. Via customer support: "it is indeed possible to opt...read more
freddy1 on June 23, 2022
Dynamic utm_source for Facebook/Instagram Ads
Hey all, first off, I discussed the issue with Hubspot Support so there is currently no Hubspot solution for this nor is it planned. That is why I am making a proposal here. The issue: With the Hubspot-Facebook connection enabled, Hubspot read more
Reply Idea ads
7 upvotes
2 Replies
Otterbot
Contributor
March 15, 2024
100% agree we need dynamic tokens for all Ads tracking UTM parameters. The additional work and lack of accurate tracking caused by Hubspot's auto-tra...read more
Andy_g2m on January 29, 2019
Setting Default List Columns at a Global Level
Would it be valuable for anyone else to be able to set which property columns are visible on lists at a global level?
Reply Idea Lists
231 upvotes
70 Replies
Otterbot
Contributor
October 05, 2023
Any update on this? Currently there is no way to set default columns without overwriting lists that already have customized columns. I would like the...read more
yvonnekloiber on November 23, 2018
Alias for Live Chat
I wish there the opportunity to show a different name in the live chat profile than the user name. For privacy reasons I don't want every website visitor to see my full name and would prefer using an alias or to show only the first name. This is read more
Reply Idea Conversations
85 upvotes
38 Replies
Otterbot
Contributor
September 27, 2023
100% second this idea. Being able to set a display name for Bot-to-Live Chat is needed to protect our employees from potential harassment. We are a s...read more
Otterbot on July 27, 2023
Add Attributed Revenue to Marketing Email Analytics reports
We would like to understand how our marketing emails are performing with different audience segments or contacts with specific properties. While email opens and clicks are available via Marketing Email Analytics Reports, a key missing piece is Attri read more
Reply Idea Analytics Tools Dashboards & Reports Marketing Emails Marketing Reporting
0 upvote
0 Reply
BrittanyFessler on May 01, 2020
Organize Conversations Inboxes
A feature that would be helfpul in terms of organization would be the ability to reorder conversations inboxes. Apparently, they are ordered by create date by default and there's no alternative. When monitoring and handling chats in multiple inboxes read more
Reply Idea Conversations
33 upvotes
9 Replies
Otterbot
Contributor
May 22, 2023
Any update on this? It would be VERY helpful as we have more than 10 inboxes. Even if it would display alphabetically. Currently, they appear to disp...read more
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