Member since ‎Jan 24, 2020
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Kristie Wang

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yvonnekloiber on November 23, 2018
I wish there the opportunity to show a different name in the live chat profile than the user name. For privacy reasons I don't want every website visitor to see my full name and would prefer using an alias or to show only the first name. This is read more
36 Replies
September 27, 2023
100% second this idea. Being able to set a display name for Bot-to-Live Chat is needed to protect our employees from potential harassment. We are a more
Otterbot on July 27, 2023
We would like to understand how our marketing emails are performing with different audience segments or contacts with specific properties. While email opens and clicks are available via Marketing Email Analytics Reports, a key missing piece is Attri read more
BrittanyFessler on May 01, 2020
A feature that would be helfpul in terms of organization would be the ability to reorder conversations inboxes. Apparently, they are ordered by create date by default and there's no alternative. When monitoring and handling chats in multiple inboxes read more
9 Replies
May 22, 2023
Any update on this? It would be VERY helpful as we have more than 10 inboxes. Even if it would display alphabetically. Currently, they appear to more
MBoshoff on June 28, 2022
Having a text section appear as conditional based on a selection within a form would be great! For example: Solution required {Option1}; {Option2} If {Option2} is selected show this line of text: xxxxx
4 Replies
March 07, 2023
100x YES for this feature.
Otterbot on February 22, 2023
When a user moves a Conversation to another Inbox, Hubspot is now applying a new default where the convo is assigned to "Any User." It takes a several clicks to scroll down, search, and select "No one" instead. Please make it possible to set "No one read more
3 Replies
Otterbot on February 16, 2023
We would love to be able automate the setting of Conversation Owner and/or automate Inbox routing based on Ticket info (e.g. what a contact entered via a form). Is it possible to use programmable automations to accomplish this? The out of the bo read more
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