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tmerridew
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Member since ‎Jan 20, 2020
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Timothy Merridew

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tmerridew on June 07, 2021
After advice regarding 2nd line support teams
Hi I'm hoping someone can either advise on their process with Hubspot or point me in the direction of some guidance I can read. We're in early doors with setting up the service side of our use of HubSpot, despite being a customer for a coupl read more
Reply Discussion Professional
0 upvote
1 Reply
KyleM on August 29, 2019
Allow connection of Office 365 shared mailbox to Hubspot shared mailbox
My understanding is you can connect an Office 365 shared mailbox to a personal Hubspot account with IMAP settings, however, this option doesn't seem to bve available for the team shared mailbox connection in Hubspot. This would be extremely usef read more
Reply Idea Integrations
271 upvotes
98 Replies
tmerridew
Participant
May 21, 2021
This would be good as it would save a license and MS now support this so it needs a change from Hubspot to support it.
Astocker on April 27, 2020
Answer DMs on Twitter
We want to be able to answer DMs and reply to messages on Twitter and all other social media channels (instagram, youtube, etc.)
Reply Idea Conversations Social Media
32 upvotes
8 Replies
tmerridew
Participant
May 19, 2021
I would also like to see this, its a small reason why I still need to either manually go into Twitter directly or run something like HootSuite or Fen...read more
SarahL on July 30, 2018
Microsoft Teams Integration with Conversations
I'd really like to get a Microsoft Teams integration with messages, so we can respond to messages within Teams. Basically, I just want the Slack integration outlined in this article ( https://knowledge.hubspot.com/articles/kcs_article/conversations/ read more
Reply Idea Conversations Integrations
366 upvotes
128 Replies
tmerridew
Participant
May 19, 2021
😀 That's great news. Can't wait to access this.
dleitch on September 20, 2018
Conversations - Closing Tickets
Closing tickets is inconsistent and very clunky. There are far to many screens and they are inconsistent in functionality. 1. If we edit the ticket and choose close at the top of that ticket edit screen, we are prompted to enter the resolution read more
Reply Idea Conversations Tickets
57 upvotes
22 Replies
tmerridew
Participant
May 18, 2021
Personally I'm struggling with the purpose of keeping the conversation open once it has become a ticket, either because you have created it manually,...read more
JamieJ98 on December 24, 2020
Microsoft Power Automate/Flow Connector
Hi it would be great to have a power automate connector for hubspot so we can make use of microsofts power automate platform. Some CRM systems already offer this
Reply Idea Integrations
44 upvotes
21 Replies
tmerridew
Participant
March 11, 2021
Thanks, I've found a copy so will try with that.
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