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Geoffww
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Member since ‎Jan 17, 2020
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Geoff Willits

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Geoffww
Participant
January 31, 2020
Reply to Snippet Tool - Text Limitation Removal
Templates are only available in the email composing window. You could break up your 9500 text body in 4 snippets. Terms and Conditions part 1, part...read more
Geoffww
Participant
January 31, 2020
Reply to Snippet Tool - Text Limitation Removal
R10, In those cases you should use the Email template.
Geoffww
Participant
January 31, 2020
Reply to Snippet Tool - Text Limitation Removal
Wonderful thank you.
Geoffww
Participant
January 23, 2020
Reply to Ticket Types?
Hi Nynke, Thanks for the suggestion. Actually Category would be used differently in our case, and unfortunatley not as functional as our current...read more
Geoffww
Participant
January 21, 2020
Reply to Workflow Performance Reporting
One thing we would use Workflows for is Service Level Agreement alerts. If a customer is under a 2 hour SLA and the ticket hits 2 hours without a re...read more
Geoffww
Participant
January 20, 2020
Reply to Ticket Types?
Okay thanks. I realized what I was trying to accomplish can be done with custom Properties.
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