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alixboulard
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Member since ‎Jan 13, 2020
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alixboulard on January 15, 2020
Replies showing up in the Ticket Activity (the Never Log list)
When I reply to a ticket, the reply doesn't get tracked in the Activity tab. To make sure that I did indeed reply I have to click on the Email tab. Is there a way to get the replies logged in the Activity? And if not, is there a way to make the read more
Reply Discussion Tickets
0 upvote
3 Replies
alixboulard
Member
January 17, 2020
Thanks! I also reached out directly to support and walked me through this. I was suprised to see that our company email domain was listed in the Nev...read more
Solved
alixboulard on January 15, 2020
Replies showing up in the Ticket Activity (the Never Log list)
When I reply to a ticket, the reply doesn't get tracked in the Activity tab. To make sure that I did indeed reply I have to click on the Email tab. Is there a way to get the replies logged in the Activity? And if not, is there a way to make the read more
Reply Discussion Tickets
0 upvote
3 Replies
alixboulard
Member
January 17, 2020
Thanks! I also reached out directly to support and walked me through this. I was suprised to see that our company email domain was listed in the Nev...read more
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