Instead of Automatically moving tickets from column to column, you would see from a ticket if a client has responded + have a developer tag if they are working on a ticket.

I was told: " the workflow is a couple of seconds behind you in updating based on the email sending trigger and setting the status to Waiting on Customer. " If I close it again the client gets 2 feedback forms..bit embarrassing. Only option is to read more

Hi just chatted with your support about the possibility of removing the "see more" text in knowledge base articles. I was told it's not possible. However, It would be a great option to make possible so that articles don't get easily hidden and miss read more