Member since ‎Jan 10, 2020
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Riki Harri

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kopuszynski on June 03, 2020
I would like to be able to copy an existing ticket to carry over the ticket properties as well as the contacts, deal, and company associated with it. We do this manually now and it's time consuming and leaves room for human error. When copied, I wo read more
34 Replies
October 28, 2021
YES please. Uncle HubSpot - please make this happen. Otherwise it's suuuper slow work.
BMoffat on January 04, 2021
We love Hubspot Academy and we would love to create something similar for our customers. It would be great if as part of Hubspot ServiceHub and Knowledge, we could create our own courses for our customers through Hubspot.
5 Replies
April 22, 2021
YES PLEASE make this as a templete for Hubspot users to use 😄
Riki on March 17, 2021
Instead of Automatically moving tickets from column to column, you would see from a ticket if a client has responded + have a developer tag if they are working on a ticket.
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Riki on March 09, 2021
I was told: " the workflow is a couple of seconds behind you in updating based on the email sending trigger and setting the status to Waiting on Customer. " If I close it again the client gets 2 feedback forms..bit embarrassing. Only option is to read more
2 Replies
Riki on March 09, 2021
Hi just chatted with your support about the possibility of removing the "see more" text in knowledge base articles. I was told it's not possible. However, It would be a great option to make possible so that articles don't get easily hidden and miss read more
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