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Riki
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Member since ‎Jan 10, 2020
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Riki Harri

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kopuszynski on June 03, 2020
I would like to be able to copy an existing ticket to carry over the ticket properties as well as the contacts, deal, and company associated with it. We do this manually now and it's time consuming and leaves room for human error. When copied, I wo read more
54 upvotes
25 Replies
Member
August 23, 2022
Yes, an important feature because sometimes you need to split the ticket and would be awesome so that you could copy all the associated records and r...read more
BMoffat on January 04, 2021
We love Hubspot Academy and we would love to create something similar for our customers. It would be great if as part of Hubspot ServiceHub and Knowledge, we could create our own courses for our customers through Hubspot.
4 upvotes
3 Replies
Member
February 20, 2022
Yes, this would be a helpful tool to have.
Riki on March 17, 2021
Instead of Automatically moving tickets from column to column, you would see from a ticket if a client has responded + have a developer tag if they are working on a ticket.
0 upvote
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Riki on March 09, 2021
I was told: " the workflow is a couple of seconds behind you in updating based on the email sending trigger and setting the status to Waiting on Customer. " If I close it again the client gets 2 feedback forms..bit embarrassing. Only option is to read more
1 upvote
2 Replies
dpr
Member
June 24, 2022
For anyone else who is having this issue, I was able to create a workaround by disabling the built-in HubSpot automation for our support pipeline and...read more
Riki on March 09, 2021
Hi just chatted with your support about the possibility of removing the "see more" text in knowledge base articles. I was told it's not possible. However, It would be a great option to make possible so that articles don't get easily hidden and miss read more
0 upvote
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