Member since ‎Jan 10, 2020
  • solutions
  • Replies
  • Upvotes Given
  • Upvotes Received
  • Ideas


Please sign in to the Community or get HubSpot free to view user profiles


    Friends list is empty

Riki Harri

This user hasn't created a bio yet. Edit your own profile here!


kopuszynski on June 03, 2020
I would like to be able to copy an existing ticket to carry over the ticket properties as well as the contacts, deal, and company associated with it. We do this manually now and it's time consuming and leaves room for human error. When copied, I wo read more
25 Replies
August 23, 2022
Yes, an important feature because sometimes you need to split the ticket and would be awesome so that you could copy all the associated records and more
BMoffat on January 04, 2021
We love Hubspot Academy and we would love to create something similar for our customers. It would be great if as part of Hubspot ServiceHub and Knowledge, we could create our own courses for our customers through Hubspot.
3 Replies
February 20, 2022
Yes, this would be a helpful tool to have.
Riki on March 17, 2021
Instead of Automatically moving tickets from column to column, you would see from a ticket if a client has responded + have a developer tag if they are working on a ticket.
0 upvote
0 Reply
Riki on March 09, 2021
I was told: " the workflow is a couple of seconds behind you in updating based on the email sending trigger and setting the status to Waiting on Customer. " If I close it again the client gets 2 feedback forms..bit embarrassing. Only option is to read more
1 upvote
2 Replies
June 24, 2022
For anyone else who is having this issue, I was able to create a workaround by disabling the built-in HubSpot automation for our support pipeline more
Riki on March 09, 2021
Hi just chatted with your support about the possibility of removing the "see more" text in knowledge base articles. I was told it's not possible. However, It would be a great option to make possible so that articles don't get easily hidden and miss read more
0 upvote
0 Reply
Bookmark content for quick access to your most helpful threads.
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.


Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started:
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge

    A spot for HubSpot fans to connect and grow.