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drafeedie
Contributor
Member since ‎Jan 8, 2020
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  • solutions
    3
  • Replies
    25
  • Upvotes Given
    17
  • Upvotes Received
    36
  • Ideas
    10

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Activity

drafeedie
Contributor
January 18, 2026
Reply to Sending Meeting Invite From Help Desk
@DMolloy the issue that we run into here is that the invite comes from the users email. Oftentimes customers will reply to the meeting invite to as...read more
drafeedie on July 15, 2025
Team Signatures with Custom Photos and Variables
We are a Helpdesk enterprise customer and struggle with proper signatures for our replies. There are several things missing that we think are important for great customer service. We'd like to be able to include the photo of the agent replying read more
Reply Idea Tickets
4 upvotes
4 Replies
drafeedie on June 08, 2025
Meeting Scheduler with Onetime Use Links
Hello, For complex issues our services teams will request to schedule a Zoom meeitngcustomers and the easiest way to do so is to send them a link to our calendar. We are running into issues where customers will then use this link in the future w read more
Reply Idea Deals Meetings Tickets
0 upvote
0 Reply
drafeedie on March 21, 2025
Call routing based on company / contact attributes
It would be incredibly valuable for our support teams if we could route inbound calls based on a variety of customer attributes. For example "if caller is associated with a Company that is an enterprise customer --> Ring the enterprise support ti read more
Reply Idea Calling Tickets
0 upvote
0 Reply
drafeedie
Contributor
January 29, 2025
Reply to Including ticket replies in Slack channel notifications
@SWLen we were also previous users of Zendesk prior to migrating to HelpDesk and can confirm that the slack integration here leaves a lot to be des...read more
drafeedie
Contributor
December 17, 2024
Reply to Forwarded email to create ticket is not using from address as primary contact
Hi @KBillings - I think you are referencing a setting in Helpdesk that allows you to use the original sender of an email or forwarder (your custome...read more
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