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drafeedie
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Member since ‎Jan 8, 2020
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Daniel Rafeedie

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drafeedie on March 21, 2025
Call routing based on company / contact attributes
It would be incredibly valuable for our support teams if we could route inbound calls based on a variety of customer attributes. For example "if caller is associated with a Company that is an enterprise customer --> Ring the enterprise support ti read more
Reply Idea Calling Tickets
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drafeedie
Contributor
January 29, 2025
Reply to Including ticket replies in Slack channel notifications
@SWLen we were also previous users of Zendesk prior to migrating to HelpDesk and can confirm that the slack integration here leaves a lot to be des...read more
drafeedie
Contributor
December 17, 2024
Reply to Forwarded email to create ticket is not using from address as primary contact
Hi @KBillings - I think you are referencing a setting in Helpdesk that allows you to use the original sender of an email or forwarder (your custome...read more
Solved
drafeedie on December 14, 2024
Projected ARR Calculations
I am trying to created a projected ARR number for each of our customers. We bill out customers a variable fee each month via Quickbooks and use the integraiton to sync invoices to Hubspot. Currently we have a roll up custom property that takes t read more
Reply Discussion Data Quality RevOps SalesOps
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drafeedie
Contributor
July 31, 2024
Reply to Tickets vs. Conversations vs. Tickets vs. Conversations vs. Confusion
@miked_jacktrip we are very heavy users of Helpdesk and find it equally confusing in many instances 🙂 I do think that many of these things will ...read more
drafeedie
Contributor
July 26, 2024
Reply to Tracking ref*rral source to other Hubspot Contacts
@Jnix284 We are an enterprise user, so a custom object would be an option. From a reporting perspecitve, we'd want to be able to see how many ref*r...read more
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