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lukecro
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Membro desde ‎dez 20, 2019
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Luke Crowe

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tom569039875678 on Setembro 23, 2020
Allow users to be 'primary team member' of more than one team
Currently, a user can be a 'primary' member of only one team. The user can be added to other teams as an 'additional team member', but many team features are unavailable to these 'additional' users (see list of restrictions below). This is probl Leia mais
Responder Idéia Users & Teams & Permissions
140 avaliações positivas
26 Respostas
lukecro
Participante
Fevereiro 21, 2023
+1
CarlosRdz on Agosto 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen Leia mais
Responder Idéia Tickets
71 avaliações positivas
34 Respostas
lukecro
Participante
Agosto 02, 2022
Yeah, it's crazy -- there's a lot of things about Hubspot I love, but then there are very basic, obvious things like this that undermine the whole ex...Leia mais
MichaelC on Junho 02, 2021
Enable views editing by other users or teams
Hello community 👋 and product team ✌️ Background Today it is possible to create and pin your own custom views within contacts, companies, deals, tickets and more (lets use the word objects from now on). A HubSpot user may edit col Leia mais
Responder Idéia Users & Teams & Permissions
65 avaliações positivas
20 Respostas
lukecro
Participante
Junho 17, 2022
+1 ... I've got 30+ reps working out of the Hubspot Service Tickets, it's nuisance when we need to changed the filter cirteria or columns for some o...Leia mais
CarlosRdz on Agosto 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen Leia mais
Responder Idéia Tickets
71 avaliações positivas
34 Respostas
lukecro
Participante
Agosto 02, 2022
Yeah, it's crazy -- there's a lot of things about Hubspot I love, but then there are very basic, obvious things like this that undermine the whole ex...Leia mais
rakeshm on Dezembro 01, 2017
Sales email templates export
I think there should be an option to bulk export the sales email templates. At the moment, the only way to save Sales templates is to manually copy the content of each template, as there is no way to export them and it consumes a lot of time. Leia mais
Responder Idéia Sales Content
114 avaliações positivas
28 Respostas
lukecro
Participante
Março 26, 2022
+1 Similiar use-case to some of the above: Over the years our users have generated tons of Sales and Service email templates. A lot of the temp...Leia mais
childsmd on Agosto 24, 2018
Option to not assign a contact owner during first email
During testing of a unique business case, I identified that an unassigned Contact will be automatically assigned a Contact Owner if an email is sent through a connected inbox. Example: contact John Doe does not have an assigned Contact Owner. Sally Leia mais
Responder Idéia Contacts & Companies
109 avaliações positivas
38 Respostas
lukecro
Participante
Março 23, 2022
+1 ... Auto-assignments for sales reps can be a great convenience in multiple scenarios, but Hubspot is way too over-aggressive with auto-assignments...Leia mais
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