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lukecro
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Member since ‎Dec 20, 2019
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  • Replies
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  • Upvotes Given
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  • Upvotes Received
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Luke Crowe

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Activity

CarlosRdz on August 25, 2019
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
70 upvotes
34 Replies
Participant
August 02, 2022
Yeah, it's crazy -- there's a lot of things about Hubspot I love, but then there are very basic, obvious things like this that undermine the whole ex...read more
MichaelC on June 02, 2021
Hello community 👋 and product team ✌️ Background Today it is possible to create and pin your own custom views within contacts, companies, deals, tickets and more (lets use the word objects from now on). A HubSpot user may edit col read more
Participant
June 17, 2022
+1 ... I've got 30+ reps working out of the Hubspot Service Tickets, it's nuisance when we need to changed the filter cirteria or columns for some o...read more
CarlosRdz on August 25, 2019
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
70 upvotes
34 Replies
Participant
August 02, 2022
Yeah, it's crazy -- there's a lot of things about Hubspot I love, but then there are very basic, obvious things like this that undermine the whole ex...read more
rakeshm on December 01, 2017
I think there should be an option to bulk export the sales email templates. At the moment, the only way to save Sales templates is to manually copy the content of each template, as there is no way to export them and it consumes a lot of time. read more
110 upvotes
28 Replies
Participant
March 26, 2022
+1 Similiar use-case to some of the above: Over the years our users have generated tons of Sales and Service email templates. A lot of the temp...read more
childsmd on August 24, 2018
During testing of a unique business case, I identified that an unassigned Contact will be automatically assigned a Contact Owner if an email is sent through a connected inbox. Example: contact John Doe does not have an assigned Contact Owner. Sally read more
107 upvotes
37 Replies
Participant
March 23, 2022
+1 ... Auto-assignments for sales reps can be a great convenience in multiple scenarios, but Hubspot is way too over-aggressive with auto-assignments...read more
Kim_GP on July 24, 2017
When you create a deal, there is a default close date (end of current month). Every month, we have to postpone the close date of our deals to the next month. In our industry, the time to close is more around 80 to 90 days. The deal forecast w read more
332 upvotes
140 Replies
Participant
January 19, 2022
Yeah, I used to have Close Date set up as a required field, but requiring that every rep edit that for every deal was a source of ongoing complaints ...read more
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