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lukecro
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Member since ‎Dec 20, 2019
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  • Upvotes Given
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  • Upvotes Received
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Luke Crowe

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Activity

CarlosRdz on August 25, 2019
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
49 upvotes
25 Replies
Participant
April 20, 2022 17:01
I think that's only available in the Conversations > Inbox "ticket" view ... Not the full Service > Tickets view... I was told a couple of ...read more
rakeshm on December 01, 2017
I think there should be an option to bulk export the sales email templates. At the moment, the only way to save Sales templates is to manually copy the content of each template, as there is no way to export them and it consumes a lot of time. read more
95 upvotes
24 Replies
Participant
May 19, 2022 12:16
We've switched our user data to a HIPPA compliant platform and need our templates out of Hubspot to the new platform. This exporting functionality wo...read more
childsmd on August 24, 2018
During testing of a unique business case, I identified that an unassigned Contact will be automatically assigned a Contact Owner if an email is sent through a connected inbox. Example: contact John Doe does not have an assigned Contact Owner. Sally read more
77 upvotes
22 Replies
Member
April 29, 2022 01:44
+1
Kim_GP on July 24, 2017
When you create a deal, there is a default close date (end of current month). Every month, we have to postpone the close date of our deals to the next month. In our industry, the time to close is more around 80 to 90 days. The deal forecast w read more
332 upvotes
139 Replies
HubSpot Product Team
March 29, 2022 13:50
Hey HubSpot Community, Some exciting news. We shipped close date configuration for deals. You can now configure the default close date for n...read more
CPSCB on August 25, 2020
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
18 upvotes
9 Replies
Contributor | Platinum Partner
May 18, 2022 12:45
@CPSCB I would also love to know how you have created this workflow. Struggling with the same issue right now. Any insight would be extremely use...read more
Mmccarthy on February 27, 2020
I would like the ability to filter a dashboard by ANY field. Right now the only options are: Date, Owner, Teams, Deal / Ticket Pipeline. We want to filter by a custom field called Products, or antoher called Type.
115 upvotes
34 Replies
Participant
May 13, 2022 07:51
This would ineed be very handy. As an example we do a lot of pipeline reporting and we need a deal stage filter
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