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lukecro
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Member since ‎Dec 20, 2019
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  • Replies
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  • Upvotes Given
    66
  • Upvotes Received
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Luke Crowe

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Activity

AaronBoatin on September 24, 2023
Visual notification when others are viewing same ticket in ServiceHub
We want to transition from Zendesk to ServiceHub and noticed that ServiceHub doesn't show when other members of our team are in a ticket like Zendesk does. This is important because we work tickets as a team (not assigning to an individual unt read more
Reply Idea Tickets User Notifications
5 upvotes
3 Replies
lukecro
Participant
September 24, 2023
Yes, this has been getting requested for years, under multiple forum and idea threads here. The company I'm at was told this would be "coming ve...read more
tom569039875678 on September 23, 2020
Allow users to be 'primary team member' of more than one team
Currently, a user can be a 'primary' member of only one team. The user can be added to other teams as an 'additional team member', but many team features are unavailable to these 'additional' users (see list of restrictions below). This is probl read more
Reply Idea Users & Teams & Permissions
169 upvotes
36 Replies
lukecro
Participant
February 21, 2023
+1
CarlosRdz on August 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
Reply Idea Tickets
86 upvotes
43 Replies
lukecro
Participant
August 02, 2022
Yeah, it's crazy -- there's a lot of things about Hubspot I love, but then there are very basic, obvious things like this that undermine the whole ex...read more
MichaelC on June 02, 2021
Enable views editing by other users or teams
Hello community 👋 and product team ✌️ Background Today it is possible to create and pin your own custom views within contacts, companies, deals, tickets and more (lets use the word objects from now on). A HubSpot user may edit col read more
Reply Idea Users & Teams & Permissions
102 upvotes
32 Replies
lukecro
Participant
June 17, 2022
+1 ... I've got 30+ reps working out of the Hubspot Service Tickets, it's nuisance when we need to changed the filter cirteria or columns for some o...read more
CarlosRdz on August 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
Reply Idea Tickets
86 upvotes
43 Replies
lukecro
Participant
August 02, 2022
Yeah, it's crazy -- there's a lot of things about Hubspot I love, but then there are very basic, obvious things like this that undermine the whole ex...read more
rakeshm on December 01, 2017
Sales email templates export
I think there should be an option to bulk export the sales email templates. At the moment, the only way to save Sales templates is to manually copy the content of each template, as there is no way to export them and it consumes a lot of time. read more
Reply Idea Sales Content
138 upvotes
35 Replies
lukecro
Participant
March 26, 2022
+1 Similiar use-case to some of the above: Over the years our users have generated tons of Sales and Service email templates. A lot of the temp...read more
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