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Benjamin_
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Member since ‎Dec 19, 2019
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Benjamin de Jonge

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Benjamin_
Member
March 05, 2020
Reply to Default email address for sending from CRM
We need this as well... It is quite disturbing that this request is already 3 years old and still not available...
Benjamin_
Member
February 14, 2020
Reply to Measure response time on agent reply in inbox
I think my issue with Conversations / Tickets and reporting is similar. We want to track the time between an incoming email (as conversation) and the...read more
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Conversations Tickets
245 upvotes
77 Replies
Benjamin_
Member
January 08, 2020
Reply to Enable Ticket ID to display in subject line of all email comms within a ticket
Yes. This would be great indeed! Integration of the Ticket ID in the subject line would perhaps also prevent customers to just reply on the last ...read more
Benjamin_
Member
January 08, 2020
Reply to Dependent fields in Service Support forms
This is really a must have. We try to make an efficient ticketing system, but right now we have to bend over backwards to make this works using speci...read more
Benjamin_
Member
December 19, 2019
Reply to Add user signature to emails sent from Conversations
I appreciate the work that has been done, but I just cannot understand why the signature functionality is available in Tickets, but not EXACTLY the s...read more
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