We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies
Reject

Profile

Benjamin_
Member
Member since ‎Dec 19, 2019
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    4
  • Upvotes Received
    84
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Benjamin de Jonge

This user hasn't created a bio yet. Edit your own profile here!

Activity

sebavicto on March 02, 2017
Default email address for sending from CRM
Hi, I've my admin email address and I also have several other connected accounts. How can I do to set-up as default one of the "others" connected accounts instead of my Admin account? Thanks in advance for anyone who can help me on this. read more
Reply Idea Account Email Tracking Messages Settings
191 upvotes
99 Replies
Metrobi
Member
July 29, 2022
We need this, too. It's surprising that this feature has been requested for years but is still not implemented yet.
martechaa on July 02, 2019
Measure response time on agent reply in inbox
Hey! We really need to be able to measure response time on all incoming emails in our inbox. Currently this is only possible to measure on tickets as far as I can see. It is a very important measurement feature that most other CRM-systems can of read more
Reply Idea Reporting
38 upvotes
8 Replies
DSpear
Member
June 02, 2021
Hi everyone, We actually built a business that does this exact thing and we integrate with HubSpot. We track first email, overall reply and ...read more
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Tickets
83 upvotes
29 Replies
BenFolgmann
Member
June 21, 2022
Hallo HubSpot-Dev-Team Ihr macht einen genialen Job und ich weiß ihr könnt das umsetzen! Bitte beachtet dieses Feature unbedingt und entwickelt/deplo...read more
JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
Reply Idea Tickets
123 upvotes
43 Replies
IKrüger
Member
July 11, 2022
This would greatly improve the email routing for tickets and would make it easier for us to switch to Service Hub.
Andreas on September 19, 2018
Dependent fields in Service Support forms
I'd like to have the option of creating dependent fields in Support Forms. This is a "must have" if the support form will bring any value to us. I really hope this function becomes available sooner rather than later 🙂 It would also be benefic read more
Reply Idea Forms Tickets
43 upvotes
19 Replies
SkyTrac
Member
July 11, 2022
@JoeMayall will this feature be implemenmted for Service Tickets soon? dependencies are pretty standard on any form or template and are critical t...read more
Antonino on July 30, 2018
Add user signature to emails sent from Conversations
Hey hey, we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the read more
Reply Idea Conversations
276 upvotes
139 Replies
Mike_Mioduski
Member
April 13, 2022
Hey Team HubSpot! What would it take to add an additional token to the Agent Token that would let me pull in the Role of the individual? Right now...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started:
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.