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Benjamin_
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Member since ‎Dec 19, 2019
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Benjamin de Jonge

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Activity

sebavicto on March 02, 2017
Hi, I've my admin email address and I also have several other connected accounts. How can I do to set-up as default one of the "others" connected accounts instead of my Admin account? Thanks in advance for anyone who can help me on this. read more
Member
July 29, 2022
We need this, too. It's surprising that this feature has been requested for years but is still not implemented yet.
martechaa on July 02, 2019
Hey! We really need to be able to measure response time on all incoming emails in our inbox. Currently this is only possible to measure on tickets as far as I can see. It is a very important measurement feature that most other CRM-systems can of read more
38 upvotes
8 Replies
Member
June 02, 2021
Hi everyone, We actually built a business that does this exact thing and we integrate with HubSpot. We track first email, overall reply and ...read more
Benjamin_ on January 08, 2020
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
83 upvotes
29 Replies
Member
June 21, 2022
Hallo HubSpot-Dev-Team Ihr macht einen genialen Job und ich weiß ihr könnt das umsetzen! Bitte beachtet dieses Feature unbedingt und entwickelt/deplo...read more
JoanneTapping on September 10, 2018
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
123 upvotes
43 Replies
Member
July 11, 2022
This would greatly improve the email routing for tickets and would make it easier for us to switch to Service Hub.
Andreas on September 19, 2018
I'd like to have the option of creating dependent fields in Support Forms. This is a "must have" if the support form will bring any value to us. I really hope this function becomes available sooner rather than later 🙂 It would also be benefic read more
43 upvotes
19 Replies
Member
July 11, 2022
@JoeMayall will this feature be implemenmted for Service Tickets soon? dependencies are pretty standard on any form or template and are critical t...read more
Antonino on July 30, 2018
Hey hey, we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the read more
276 upvotes
139 Replies
Member
April 13, 2022
Hey Team HubSpot! What would it take to add an additional token to the Agent Token that would let me pull in the Role of the individual? Right now...read more
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