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Benjamin_
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Member since ‎Dec 19, 2019
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Benjamin de Jonge

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Activity

sebavicto on March 02, 2017
Default email address for sending from CRM
Hi, I've my admin email address and I also have several other connected accounts. How can I do to set-up as default one of the "others" connected accounts instead of my Admin account? Thanks in advance for anyone who can help me on this. read more
Reply Idea Account Email Tracking Messages Settings
260 upvotes
114 Replies
Benjamin_
Member
March 05, 2020
We need this as well... It is quite disturbing that this request is already 3 years old and still not available...
martechaa on July 02, 2019
Measure response time on agent reply in inbox
Hey! We really need to be able to measure response time on all incoming emails in our inbox. Currently this is only possible to measure on tickets as far as I can see. It is a very important measurement feature that most other CRM-systems can of read more
Reply Idea Reporting
47 upvotes
10 Replies
Benjamin_
Member
February 14, 2020
I think my issue with Conversations / Tickets and reporting is similar. We want to track the time between an incoming email (as conversation) and the...read more
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Tickets
168 upvotes
42 Replies
JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
Reply Idea Tickets
193 upvotes
66 Replies
Benjamin_
Member
January 08, 2020
Yes. This would be great indeed! Integration of the Ticket ID in the subject line would perhaps also prevent customers to just reply on the last ...read more
Andreas on September 19, 2018
Dependent fields in Service Support forms
I'd like to have the option of creating dependent fields in Support Forms. This is a "must have" if the support form will bring any value to us. I really hope this function becomes available sooner rather than later 🙂 It would also be benefic read more
Reply Idea Forms Tickets
49 upvotes
21 Replies
Benjamin_
Member
January 08, 2020
This is really a must have. We try to make an efficient ticketing system, but right now we have to bend over backwards to make this works using speci...read more
Antonino on July 30, 2018
Add user signature to emails sent from Conversations
Hey hey, we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the read more
Reply Idea Conversations
283 upvotes
141 Replies
Benjamin_
Member
December 19, 2019
I appreciate the work that has been done, but I just cannot understand why the signature functionality is available in Tickets, but not EXACTLY the s...read more
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