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OttoMFP
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Benjamin_ on Janeiro 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Leia mais
Responder Idéia Tickets
177 avaliações positivas
45 Respostas
OttoMFP
Membro
Novembro 11, 2021
Interesting, I'm tempted to check out Freshdesk actually.
Benjamin_ on Janeiro 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Leia mais
Responder Idéia Tickets
177 avaliações positivas
45 Respostas
OttoMFP
Membro
Novembro 11, 2021
Interesting, I'm tempted to check out Freshdesk actually.
CristianP on Outubro 27, 2017
Snippet Tool - Text Limitation Removal
The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For exampl Leia mais
Responder Idéia Snippets & Templates
140 avaliações positivas
96 Respostas
OttoMFP
Membro
Maio 29, 2020
@jpalarcon - A paid solution that works well is Textexpander. License per user, great functionality, easy to use. A free alternative is AutoHotKey ...Leia mais
CristianP on Outubro 27, 2017
Snippet Tool - Text Limitation Removal
The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For exampl Leia mais
Responder Idéia Snippets & Templates
140 avaliações positivas
96 Respostas
OttoMFP
Membro
Maio 29, 2020
@jpalarcon - A paid solution that works well is Textexpander. License per user, great functionality, easy to use. A free alternative is AutoHotKey ...Leia mais
smartinez on Agosto 28, 2018
Forward Emails from Conversations
We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
Responder Idéia Conversations
234 avaliações positivas
102 Respostas
OttoMFP
Membro
Janeiro 02, 2020
GeraldOng. Wow, look at that! I even talked to Hubspot support about this and they said that this sadly wasn't possible. This is well hidden indeed, ...Leia mais
PamelaSoh on Outubro 08, 2019
Delete or recall a chat message or a user comment in conversations inbox
Currently, it's not possible to delete a user comment or recall a chat message if it has been sent out. It'd be really great if we can delete a user comment that has been added to the wrong conversation so as to avoid confusion or to have the abilit Leia mais
Responder Idéia Conversations
91 avaliações positivas
20 Respostas
OttoMFP
Membro
Dezembro 27, 2019
I agree with this. I've got emails in the Conversations Inbox with 4-5 Notes in a row with text like "sjfkj, dfjksljf, hflshf" and "huh?! cannot dele...Leia mais
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