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danslb
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Member since ‎Dec 13, 2019
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  • Upvotes Given
    7
  • Upvotes Received
    85
  • Ideas
    3

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Dani Bloom

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danslb on February 24, 2021
When using Determine Availability in the chat bot build, the guest's ability to write should be removed. When the system is determining agent availability, the guest is then required to type something in in order to advance in the chat flow (before read more
0 upvote
0 Reply
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
706 upvotes
189 Replies
Member
January 14, 2021
My company needs this as well. We have multiple SaaS products with a different type of client base, and technical specifications, making it importa...read more
SMS1 on June 18, 2019
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
245 upvotes
110 Replies
Member
July 16, 2020
supposidly they are working on someting but there is not firm launch date.
sd_elm on November 01, 2018
As an operations manager, it is required that I can tell at any given time how many agents are available on chat or paused, as well as how many chats each agent is engaged in. Currently I am not able to see how many users on my team are available un read more
46 upvotes
12 Replies
Member
March 24, 2020
@cdewey22 Also really need this feature implemented. How close are you to releasing this? Is there any chance of joining a Beta any time soon? ...read more
danslb on March 04, 2020
There is currently no way to exclude specific contacts from the getting a CES. This functionality should be added. We have some customers that have specifically requested not to get the survey anymore, and there is no way to do this if we open a read more
39 upvotes
9 Replies
claw on December 02, 2018
It will be nice if there's an option to export KB articles 🙂 As we do have the option to do so in website pages, landing pages and blogs.
201 upvotes
49 Replies
Member
February 11, 2020
Upvoting, please add this feature. As well as being able to export a list of the articles.
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